As you may be aware we’ve been helping local South Carolina farmers with hog problems in recent weeks. We continue hunting hogs in hopes of reducing the crop and land devastation they cause which can literally put a financial hurting on farmers and business owners… but more on that in a future blog!
We learn more and more about hog hunting with each week, each hunt, and each track of land we pick up. Hogs are some tough animals and they’ll eat just about anything. As we learn we’ve also been adjusting and updating our strategy. One of the updates we’ve made has been to the firearm of choice.
From 223, to 300 Blackout, to 308
One thing it didn’t take us long to figure out was that our night-vision setup for coyotes was too small for some of the larger hogs we were chasing. The setup was an AR-15 shooting a 223. Yes, you can take a hog with a 223, but at the distances we found ourselves shooting from and with some larger hogs we were encountering the decision to upgrade wasn’t a hard one
The first move was to change out the upper on the AR-15 in order to shoot the 300 Blackout. We, again, reached out to the team at Reel Determined Outdoors to get exactly what we needed. The team at RDO had the new upper overnighted and in our hands by week’s end. Talk about turn-around time! We were excited to move up in bullet size and went back to the range to ensure we had it zero’d in. It only took 2 shots to confirm. The Pulsar thermal scope proved its accuracy quickly and easily.
At the end of that week we had some hogs coming in on a pattern and we setup on them. Sure enough they came out right when expected and at a pretty close distance the 300 blackout put a hurting on one of them. However, we ended up trailing the hog for 2 hours when the blood trail just ended. Now I know you may be reading this and saying “Ya’ll just can’t shoot!”. I’m not going to argue with anyone… a 300 blackout can definitely get the job done on a hog and we even got one with it, but we were tired of shooting hogs and having to trail them forever.
Perhaps I could have made a better shot and not been in that scenario, but the repeated long nights of trailing hogs forever was getting frustrating. In the midst of frustration, being soaked in sweat, having mosquitoes wearing me out, and walking in woods trailing the hog for 2 hours I told Gavin that I’d had enough and that I was to upgrade (yet again) so that we wouldn’t end up that situation anymore. In that moment, it was a done deal.
The next day we contacted Reel Determined Outdoors again to confirm that they would work with us on a gun exchange. Upon confirmation, the new Anderson Arms 308 "Hunter" was ordered. Of course, we stayed with the Anderson Arms RF-85 setup too! In a matter of days, the new gun arrived and we were on our way.
In just holding the AM-10 308 one can instantly tell its heavier than the AR-15 platform. We found that the heavier weight makes it easier to steady the gun when shooting. The AM-10 was also a few inches longer than the AR-15. We figured that out because it wouldn’t fit in the same pelican case as the AR!
To give you an example of the difference in power from the AR-15 to the AM-10 models we can reflect on the sighting in of all these models. With the 223 and 300 Blackout when we shot the hot-hands or ice packs we had to then go down and look for the hole where we hit the target. With the 308 on the first shot the bag of ice exploded, the flat wood holding the target fell off the stake, and the stake had a huge hole in it. After that first trigger pull we knew we were dealing with a much more powerful weapon.
Back to Hunting…
On the next two hog hunts we didn’t see anything. Temperatures have recently been warming up and it seems the hogs are still in the area, but their pattern is changing. They are coming in at various times throughout the night (per what the game cam is showing us). We stayed out late one evening in the drizzling rain waiting on them and never saw anything. On a different occasion, we woke up at 4am - all trying to cross paths with a specific set of hogs, but no luck yet. It has been frustrating recently, but we’re staying after it!
When Coyotes Crash the Hog Hunt
That leads us to this past weekend. One area we hog hunt also has a bad coyote problem. We frequently see and/or hear coyotes when hog hunting this location. We are intently focused on getting some hog meat in the freezer, but whenever a coyote comes on the scene the hunt instantly turns into a coyote hunt! This often happens during deer season as well.
It was Saturday night, hog bait was out, hogs had been frequenting the area, and over 40 lbs of corn had been eaten the night before. It was a good scenario and it we hoped it was just a matter of time. The waiting game had begun.
Early in the hunt some deer worked the edge of the field to the right. They were in no hurry and it was neat to see them there. Their presence signaled a quiet entry and setup. If the deer weren’t spooked neither would be the hogs.
I was scanning the field when I picked up some heat at the back-left corner of the field. I could tell from the length of the tail, size of the animal, and the way it trotted that it was a coyote. The area has some hills in it and the coyote was showing in and out of the hills. I probably watched the first coyote for 10 minutes before the 2nd one showed up. The first coyote was pawing at the dirt… it was neat to watch. The 2nd coyote was seemingly smaller in size, but it wasn’t interested in whatever the initial coyote was messing around with. In a way, I was hoping they would leave the field and I could focus on getting a hog, but when I saw them heading into the clear area of the field I knew I had to handle business.
The two coyotes then turned and started coming towards my direction. It was intense to have them closing that much space and being up close and personal with me. Since they were coming my way I just let them continue to see how close they would get. Then the lead coyote started bending toward my left and was in some brush. I looked back to the right and the larger coyote was following suit. I was getting ready to drop the hammer. All I needed was for the coyote to pause. Well in an odd occurrence of events one of the deer that were working up the edge of the field just started blowing like they do. I guess they smelled me or something they didn’t like, but whatever it was I was glad because at the sound of the blow the coyote paused and turned his head quickly toward the sound. That pause was all I needed and I pulled the trigger.
The coyote instantly dropped and to my surprise the lead coyote then turned and ran back across me heading to the far corner of the field. I started yelling and barking at the coyote to make it stop. However, the coyote wasn’t stopping so I squeezed off a second shot on a prayer hoping I could connect, but was unable to.
For now, I can say that a 308 is nothing but lights out for a coyote! I’m sure it will handle business on a hog too, but that’s for a future blog entry so stay tuned...
Here’s the video of the hunt…
We’ve hunted in the WeHuntSC.com Predator Challenge for 7 years. We’ve hunted hard and have yielded minimal results other than being frustrated. Lately we’ve heard a lot of people telling us how effective they have been with hunting coyotes with night vision. This year we aimed to reduce frustration and get more coyotes on the ground by upgrading to a night vision setup. This journey would lead to many lessons learned, which I’ll share in the below blog entry.
After doing some research it seems most hunters are using AR’s for their choice of weapon when coyote hunting. The AR model frees hunters from having to manually chamber another shell as this is done by the gun. This allows more rapid fire at targets which is beneficial when hoping to shoot multiple coyotes … if you can get multiple to come in.
I’d recently heard about Anderson Arms having a unique AR setup. Anderson uses a nanotechnology called RF-85 on their guns that makes it to where you never have to oil the gun. It’s pretty sweet technology. I went with the Anderson Arms AM15 optic ready. If you haven’t checked it out, head on over to https://www.andersonrifles.com.
With the gun selection done it was time to move on to the scope. This meant I had to learn about night vision. It seems in the night vision world there are 2 routes one can go – infrared or thermal. I’m sure you can get into religious debates about the advantages & disadvantages of each, but in the end I chose thermal. Once I decided on thermal I needed to pick out a brand. I had previously purchased a FLIR monocular for spotting scope which I use for tracking wounded animals and ensuring I’m not spooking deer on my way in or out of the woods. It’s very handy, but not very clear. I wanted to try a different brand to see if it was any different. PULSAR seemed to be a popular brand based on the research I had done. I ended up going with the PULSAR Apex XD38.
I worked with the crew at Reel Determined Outdoors to get this rig set up. If you haven’t checked out Reel Determined or the team up there you should give them a shout.
One initial note about night-vision gear. I was surprised at how expensive these technologies are so if you’re looking for a cheap night vision solution get ready to be surprised. However, I can tell you that once you use a night vision setup for coyotes you will never go back.
Sighting In a Thermal Scope
With the gun in hand and scope mounted on it we were ready to venture into the world of thermal night vision. Before we got to shoot at any coyotes however, we needed to sight it in. This is where we really started learning some stuff.
When you take a thermal scope out and look at a target you don’t see the lines on the target. This is because the scope is responding to heat signatures and, as you would imagine, the lines on the target aren’t putting out any heat. Yes, this would seem obvious, but to some rookies we didn’t think ahead about this too much. On our first attempts at sighting this thing in we ended up cutting the center of the target out and putting up some tin foil as the tin foil maintained different temperatures and we could *vaguely see the contrast in the scope. It was all we needed to get excited and get started though.
Once inside the scope I realized that we’d have to learn the menu systems inside of the PULSAR scope. At first sight it was a little overwhelming because I had no idea what all the icons represented. Yes there is a book that comes with it explaining it and yes we didn’t really read it before getting started! In retrospect the best thing I did was watch some YouTube videos of people talking through the menu items.
The menus are not difficult to understand I was just in initial shock of trying to understand them all. The icons make sense and there are 2 menus inside of the software. Yes, software… the thermal scope is essentially a computer system on your gun that’s giving you a screen with information on it and view into the dark. As such, it does require some time to boot up when you press the on button.
The thing that is important to understand about the menu is that you zero the sights in in the menu, that it can hold “sight-ins” for 3 different weapons, and there is a reset button. Sometimes I got lost in the menus and didn’t know what I was clicking and changed the weapon number and even clicked reset. This did indeed make for a frustrating time sighting in the weapon. Once I learned what buttons not to click things got easier.
Gavin and I ended up sighting this gun in about 3 or 4 times as we learned more, messed things up, saw that our scope wasn’t tight on the gun, and figured out the menu items. Once you understand how it works sighting it in is fairly easy. Another trick that made sense was to use hot-hands hands on the middle of your target. If you want to go the extra mile, soak a pizza pan in ice-water and then put it behind the hot-hands on the target. This creates a cool circle encompassing a hot center, which in the scope creates a good contrast for you to aim at.
After several times out with the gun and sighting it in we finally started hitting the target where we wanted to… in the bullseye.
Videoing with a Pulsar Recorder
One neat thing about digital night vision is the ability to record the footage from inside your scope. Since it’s a computer, why not right? PULSAR has different models and with the more recent models the video recording capabilities are getting even better and more user friendly. Our experience with the video recorder left some to be desired and required some learning on our behalf.
The video recorder for the model scope I have is the CVR 640 and it mounts on the weaver/picatinny rail… that is it can be attached to anywhere you see the grooved sections on the gun. In my scenario this meant I could attach the recorder on the side of the scope or on the front of the gun. I initially attached it on the front of the gun because this made ergonomic sense. The recorder holds an SD card and you simply pop the SD card out to download the footage. The recorder plugs into the base of the scope and screws in tightly. The odd thing about this is that your gun literally has cables running down & around it (however you handle your cable management that is).
I was very excited to video all the coyotes we would be busting in the near future! Sure enough it wasn’t long before we had coyotes in the scope and started pulling triggers. The first time I was sure that I was recording when I shot. I looked at the video box and noticed the blue light wasn’t on anymore. How terrible luck was it for the batteries to die right before the shot! So I got new batteries.
A few hunts later the same thing happened. Did I have a bad batch of batteries or what? After 8 live-action shots that were recording, but yet failed to record I had had enough. I’d put in numerous new batteries and nothing worked… I was going to get to the bottom of this. We had some hunts coming up and I left the gun with Gavin during one of our re-sight-in attempts. Gavin and I were both doing research on this issue. Gavin noticed that even though the recorder has a weaver rail and mounts to the gun it was NOT rated for recoil. I told Gavin to remove the video recorder from the gun, put it in his pocket and record himself sighting the gun in and see if the video stopped recording. BINGO! We’d found the culprit. Gavin said the video recorder continued to record during the shots when not attached to the gun. This let us know that the video recorder will record if it wasn’t attached to the gun when shooting.
The First Coyote on The Ground With Night Vision
With multiple times to the range figuring out the sighting in process and now with the video issue out of the way we were ready to rock and actually get some footage. We had been bummed about previous footage attempts because we had some great encounters. We were about to change that.
Gavin and I were requested to help a local farmer out who has a hog problem. We had indeed gotten hogs on camera at the location and were headed in to assist. When we arrived to the location we went in to the field scanning with the monocular as we walked toward our stand. Gavin saw that hogs were already in the field. So we dropped down to a knee and just watched. Right then a coyote started howling very close to us. To our surprise the coyote howl startled the hogs and they exited the field that they had just entered. I was surprised that hogs would be intimidated by coyotes, but thinking back on it the hogs has some young ones with them and maybe their leaving the field was to protect the young ones.
I told Gavin we should go to the area on the other side of the field where there is a deer stand and just be patient. I was sure the hogs would return. We agreed and slowly retreated to the other area of the field. We were just sitting there talking letting time pass when coyotes started howling very loudly again. This time there were more than one howling. We were hog hunting, but we did have the coyote call in the truck. Frustrated at the situation Gavin said “I’m going to the truck to get the call”.
After returning back from the truck Gavin set the call up and said “Get in the gun because when I hit this call they are going to come in”. So I did as Gavin instructed and turned the scope on.
If you’re wondering why my scope would even be off… night vision and thermal optics flat eat batteries. If you’re going thermal do yourself a favor and order the extended battery pack so that you are not like me and have to carry around packs of batteries in your pockets and constantly replace them.
Back to the story... Gavin told me to get in the scope and I did just that. Gavin played some coyote whimpers and a coyote duet, new sounds we’d just downloaded to the FoxPro before leaving. I was scanning left and Gavin was scanning right. We stopped the calls and it was quiet, crisp, and clear out. Nothing responded… no howl backs, no barks, nothing. Then all of a sudden Gavin whispered “There he is” and at that I turned to the right and saw a coyote crossing my face from right to left. I followed this coyote waiting on it to pause so that I could squeeze the trigger. Gavin said “What are you doing turn right turn right”. What we didn’t know until afterwards was that Gavin didn’t see the coyote I saw. He had seen another one, a bigger one, to our right. I told Gavin “Shut up” and he said “There’s a big one here on the right”. I said “Make him stop, say something, bark” and he responded “A big one on the right”. It was not easy to pull the scope off the one I was following and turn right, but I did. What I saw was indeed a larger coyote on our right. I put the crosshairs on him and squeezed off. I could tell from the video that I hit him! I then swiveled back left and got back on the coyote that I had seen earlier. It paused just enough and I dropped it on the spot.
It all happened so fast. My heart was pumping and adrenaline was racing, but one thing was for sure. We definitely had the scope sighted in correctly this time. And when I pulled the video recorder out of my pocket it was still recording! We had footage to review!
We looked and looked for the first coyote, but could not find it. We think it ran off and died somewhere, but we did recover the second coyote and got some pics. Man it was a fun hunt.
And now you can re-live the hunt with us in the below video:
Tips For Hunting With Thermal Night Vision
Throughout this process we’ve learned a good deal about AR-15’s, night vision scopes, PULSAR, and recording video. Here’s a list of things we’ve learned and hopefully they are helpful to you in some way:
We were recently approached for assistance by a South Carolina farmer with hog problems. He’d heard we had a night vision setup and that we could potentially help him with hog control. It took us a while to get a hog on the ground and this blog is the lead up to accomplishing the goal.
Hunting Coyotes Leads to Hunting Hogs
If you’ve been keeping up with the blog here then you’ll know that we recently upgraded to a night vision setup to better hunt coyotes. One of the locations where we hunt coyotes is near a farm and recently the farmer told us that hogs were really giving him problems. They were rooting up his land so much that he’s also hired a guy to trap the hog. Nobody on our team is a hog expert but we wanted to do our best to help and we were up for learning!
The trapper was regularly catching hogs in the pen and we figured we’d put out a game camera to get a feel for what was going on. In 3 days we had 600 pictures and there was a large pack of hogs that were coming in all throughout the night starting shortly after sundown. It was hard to tell exactly how many, but we guessed 10-15. We got a pattern for when they were coming and we threw out a little corn and planned a date to try out first hog hunt.
The First Hunt
Gavin and I were excited to try and get a hog. Neither of us had shot a hog before because we don’t have them around our hunting leases. It would be a first for us and that helped make it a good challenge. I guess I should also add here that our first hog hunt also occurred during the same time frame where we were having issues sighting in the thermal scope!
On our way to the farm we talked about waiting until the whole group got there so we could have better chances for multiple hogs and we could pick out the biggest one. They were coming out in groups, per the recon from the game camera. We had a plan and were ready to rock.
We arrived to the farm around 9 and got setup. We’d been there about 35 minutes when we started to see some heat signatures coming through the woods. At first it was one big hog, walking solo and I was whispering to Gavin “Shoot that big rascal!” but Gavin held off. I was all excited and Gavin was actually doing what we’d discussed on the way over there… and I was glad he did. Just a few minutes later the woods lit up. It was a sight to see. 12 hogs all came from the same direction and headed out to the corn. Having never seen a hog before I didn’t really know what to expect. The first thing I noticed was how quickly they moved around. I figured they’d be slow, sluggish, and hold still for long periods of time, but that was not the case. They can move pretty quickly. Once the whole group got out there Gavin picked one out and shot. The whole group scattered and he shot again. We went down and walked and looked for blood… nothing anywhere to be found. We’d missed. Another trip to the shooting range was to come.
More Trips to the Farm
After missing the hog we were again frustrated. We re-sighted the gun in and waited until the next weekend. All the while we’re putting out corn and the farmer is filling us in on when the hogs are back. On the next weekend that we could line things up we headed back. This time as we approached the field we saw the hogs entering the field from a different location. It was about to be the quickest hunt ever. Just when we started looking in the scope we heard coyotes howling very close to us. We stood there trying to figure out what to do. As we watched the hogs in the monocular the coyotes continued to howl and to our amazement the hogs turned around and exited the field. Looking back on it we think the hogs left to protect their young ones. They had 3 little hogs with them and leaving was probably the best bet for them with the coyotes howling like crazy on the edge of the field. After this happened we stayed there for a while and waited. We felt sure the hogs would return. They didn’t. So, we broke out the coyote call and stared calling coyotes. That’s the night I shot 2 coyotes on video as seen in this video.
Shooting the coyotes proved that the scope was indeed zero’d in and we had more confidence. The next weekend came around and we returned yet again. This time the hogs were there when we arrived! We got into position and it was Gavin’s turn on the gun again. He put the dot on the hog and let the hammer drop. We both could see in the monocular and scope that when he shot the hog he was aiming at jumped up in the air. We knew he’d hit it! We went down and found blood. We trailed blood for 2 hours through some very thick briars and ultimately the blood trail stopped and we never found the hog. Frustrating again, but we were inching closer.
Going From 223 to 300 Black Out
We reviewed the footage and it was evident that Gavin made a good shot. With this we discussed and researched and decided to make some changes. We worked with the team at Reel Determined Outdoors to change out the upper on the Anderson Rifles AR=15 from a 223 to a 300 black out. This is a unique capability of the AR that gives hunters flexibility. In this scenario, it allowed us to shoot a bigger bullet, one that most hog hunters use.
The next weekend we went back and stayed out there for 3 hours and never saw a hog, but did hear a bunch of coyotes and I missed a coyote! This time we knew the scope was dialed in, I’d just made a bad shot.
Interested in our setup?
We shoot an Anderson Arms AR-15 with RF-85 technology. (You never have to oil the gun). On top of the gun we have a Pulsar Thermal Scope + video recorder. Any Anderson gun and any Pulsar Thermal Scope will be great setup for you too!
The Hunt We Finally Got It Done
You may be reading and wondering “How many weekend is it going to take for things to line up for these guys?” … and that’s exactly what we were wondering too. Our luck would be changing soon though.
The farmer reached out to us about mid-week and said “The hogs are back big time”. He’d seen more and more evidence of the hogs rooting and they had wiped out all the corn that we had out. (Side note: trying to keep a pack of hogs fed with corn gets expensive quickly!) So we planned our hunt.
Again this time the hogs were out in the field as soon as we got to the field. Gavin and I quietly got into position. The whole time we could hear the hogs grunting and snorting down near the pen. From the look of the monocular it seemed like one hog was actually trapped in the pen, but we’d later see that it wasn’t.
It was Gavin’s “redemption hog” turn on the gun. I’ve got him trained not to be shooting anything until I’ve got video rolling too 😉 Anyways, we were in position, gun was sighted in very nicely, video was rolling and I gave Gavin the greenlight. We were whispering to each other about which one he was going to shoot. I was watching in the monocular while Gavin was in the scope. Gavin asked me if I was ready and I said yes… then there was a long pause. Gavin giggled… he said “I didn’t take the safety off!” Yes it sounds crazy, but we were so worked up and ready to get it done that our hearts were beating and we were both breathing heavy! Then he said “Aight, I’m shooting the big one” and moments later the first shot rang out. As they ran off Gavin continued to unload on the big boy, which we’d also discussed on the way to the farm. At the shot there was no sign of hitting the hog. It did not jump, flinch, or move awkwardly. With the 223 we tried for head shots, but with the 300 black out we put it on the shoulder. Gavin and I talked as we tried to calm down. He said he felt he made a good shot.
Minutes later we went down to the area where the hogs were. No blood. What! He made a good shoot, the gun was sighted in, we’d upgraded to a bigger bullet… why did it not work out! We were already making plans to go back, yet again, to the shooting range. We decided to walk over in the direction where the hogs ran. There was no blood anywhere to be found. We scanned in the thermal looking for heat signatures in the field and didn’t see anything. The only thing we saw were a few wet spots that looks like slobber or something in the dirt, but it definitely wasn’t blood. We were growing frustrated as you can imagine.
This farm is in an area with lots of hills. As you can see in the video the hogs were just behind a small hill when we shot. As we talked and walked the edge of the field you could just tell there was a vibe of frustration, an energy of we-didn’t-get-it-done-yet-again going on. Then Gavin said “What is that?” And I said “What?” He pulled out the thermal scope and said “That’s the freaking hog right there!” and I looked and man it was huge laying right there on the edge of the field. What happened was the hog did not bleed at all and ran about 60 yards around a corner and laid down on the edge of the woods just behind a hill of dirt. This is why we could not see it in the thermal. Instantly we got all excited and the vibe changed from one of dejection and frustration to one of celebration and excitement! We’d finally accomplished the goal and got a hog on the ground. And yes the 300 blackout really put it on the hog. We high-fived and drug the hog out to take some pics. When we grabbed the hog to drag it and take pics we had to re-grip the legs because it was so big. I’ve drug a lot of deer in my life and this thing was heavier than any deer I’ve ever drug. I’m guessing it went around 220 lbs. It was a healthy female hog and yes it stunk!
After multiple attempts at getting a hog we finally succeeded and it felt good to get in the end zone for once! We finally had proof to the farmer that we could help him out. We’ve finally got things dialed in and set up and guess what… the farmer has already let us know that the hogs are back again so we will be heading back out sooner than later.
Do you have problems with hogs or know a farmer who does?
We are now ready to help! Just reach out to us here on the website via the Contact Us form or contact Gavin Jackson at 843.517.9920.
As a sales engineer, I do a lot of online presentations for clients, prospects, colleagues and partners. When conducted well, online presentations and demos can be very effective sales tools. We strive to make our demos interactive.
The sales rep and sales engineer work together like a well-oiled machine throughout the demo. We encourage interaction and strive to be most efficient and effective as possible within the given timeframe.
Each presentation follows the same schedule. There are things to do before the demo, during the demo, then after the demo. In this post, I’ll share 32 tips to help you rock your online presentations.
Preparation is an obvious step. I mention it as a reminder that attendees are giving you their time, and their time is valuable. Be respectful of their time by thoroughly preparing and providing value to them. Ultimately a demo is like anything else in life: if you put your time and energy into it, then it will turn out well!
Agreeing on the agenda beforehand helps set expectations, reduces wasted time on the demo, and ensures that we only review functionality in which demo attendees are most interested. Since there is generally an hour or so for the demo, we need to make sure we hit the mark given the allotted time. By agreeing on the agenda beforehand, we drastically increase the productivity of the demo.
I learned this one the hard way. I had a webinar to present with a few hundred people waiting on me and as soon as I was made the “Presenter” my machine’s memory overloaded and I got the blue screen of death as my computer crashed. I had been working in numerous programs before the demo and apparently had nearly maxed out my memory and making the presenter passed the tipping point resulting in a few hundred people waiting awkwardly on me to reconnect. Now I restart my computer before demos so that my memory is not used up.
At some point, the presenter role will be passed to you. When his happens, the software (GoToMeeting, Join.me, or whatever you use) will ask you which screen you want to share. If you have a multi-monitor setup, this can become challenging if the monitors aren’t numbered or have similar names. Knowing your monitors names beforehand can reduce missteps. You don’t want to accidentally share to the wrong screen!
Be sure to reduce the number of potential distractions. Ever been on a demo and as soon as the leader shares their screen, you see their desktop icons and you start looking at all their files to see what they’re interested in? You are not alone, as everyone does it (admit it!).
In order to remove this distraction, be sure to hide your desktop icons or demo from a monitor that doesn’t have any application or document icons on the background. With fewer things to look at, your attendees will be more focused on what you show them.
Along the lines of removing distractions, you should turn off all pop-ups that occur on the screen from which you are presenting. The last thing you want is a sales person to send you a Skype message cracking a joke and have it show up during the demo. If you do leave Skype (or any messaging application) on, be sure you know the monitor on which the pop-ups occur.
Everyone knows it, but I’m still listing it here. Mute cell phones so that while you’re presenting there is not a constant vibration happening anytime someone emails or calls you.
If you use the same environment over and over, your browser’s cache can become corrupted. Browsers often try to remember passwords, cache content, cache URL paths, etc. and these cached items can sometimes trip you up. I usually clear my cache before each demo to ensure everything is fresh.
Just when you think you’re getting in the groove you will get a “tickle in your throat” and get choked up. You’re going to be talking a lot and a glass of water can save you in long-winded demos and in the moments that you may need to wet the whistle.
I always have a backup environment prepared should something go wrong with the primary environment. This takes more time up front, but it’s worth it. Having that backup environment can be worth its weight in gold.
Have a back-up plan for getting online. Yes, it only happens once in a blue moon, but what if you are scheduled to give a demo on that particular blue moon? Having a My-Fi or hotspot is well worth the investment.
Before the demo, try to find out who will be attending, so that you can speak the right language to them. You don’t want to talk about server architecture if you are demoing to the marketing team; you don’t want to talk to the server guys about lead generation. Tailor your story based on our audience.
This won’t apply to all of you, but I demo websites and online communities.
I make sure I have my site up and loaded in memory by the time they make me the presenter. I don’t want any time wasted on something to load up. So I keep my site “warm” just minutes before the demo so that the site is up and ready to rock by the time I get controls.
Some sites load URL’s from third party services, such as Google Fonts, Facebook, and Twitter. In my demo sites, I try to remove these external calls, so that if Facebook is having a bad day, it won’t affect my load time on the demo. There are scenarios where you have to rely on these external calls, but reduce them as much as you can.
During the introduction, attendees will tell you new information. In some cases the information shared during the intro can drastically alter what you present.
Listening and waiting to talk are two entirely different things. By listening, you can pick up things that may alter your demo. You can also pick up on personality traits, the mood in the room, and social queues that may help you better connect with the demo attendees. Listening carefully can help you establish better rapport with demo attendees throughout the demo.
We like to do a roll call during the intro of a demo as well. It never fails that there is someone in the room that we didn’t anticipate being there. It may be some manager, marketer, or developer who just happened to have another meeting cancel and was able to attend, but usually there is somebody either there or not there that we didn’t expect.
This again helps us to more accurately hone in the demo. If all of a sudden the CEO shows up on the demo, then we’ll be sure to add in the value proposition and benefits of each feature as executives don’t necessarily like to know the nuts and bolts, but ask the “why’s” and the “what results can we get” or “what does this help us do” type questions. Taking roll call will help you be on point with your delivery.
I ask the question early on as to whether or not the attendees have a “hard stop.”. This helps me know whether or not we can get long-winded with explanations or if we need to be very mindful of the time. Attendees may have an extra 10 to 15 minutes at the end and when that happens we know that we have more time for questions. Finding out the exact ending time of the demo early on can help you better manage time.
One thing I strive for is smooth transitions throughout the demo. Whether it’s transitioning from one subject to the next, transitioning from me talking to the attendees talking, or the transition of the “passing of the presenter role,” we want everything to flow as smooth as silk.
I ensure that our sales reps know how to pass the presenter in the meeting software we use.
I also tell them to pass the presenter as they are finishing up their last few points. This gives me time to get the presenter role and share the correct monitor. Otherwise, there is an awkward pause where everyone waits on me to get the presenter controls.
People present in different ways and that’s a good thing. Some like questions and interactivity and some don’t. Whatever your style is, set the tone early so that demo attendees know how to act and what to expect. I encourage questions, interruptions, and interactivity, so I put that fact out there very early on in the demo. Setting the tone will eliminate any guessing on the part of your attendees.
I encourage questions during the “Setting the Tone” stage because I want attendees to feel comfortable asking questions. At the same time, each question equals an interruption. The more questions there are and the more disruptions there are, the less smooth the demo goes.
Over time, you will begin to see where similar questions get asked. After you denote a trend in the same question being asked then just go ahead and answer the question before it gets asked. This will help things flow more smoothly. So, again, while I encourage questions, I hope to give such a thorough presentation that I remove questions just before they get asked!
On some occasions, there will be an attendee who is determined to get you hung up on some very minor technical detail. In these situations, it is your job to control the demo and not let the train de-rail. When these scenarios happen, it’s good to schedule these topics as “follow up” topics so that you can get your demo back on track.
Ever listen to a very dry presenter and wanted to be somewhere else? Don’t be that presenter! When appropriate, I like to inject humor. I crack jokes on the sales guys or on my own Southern accent. Your attendees will relax and build a stronger rapport and maybe even remember you more as a result.
Oh the echo, ooo… ooo… ooo… You know the echo that I’m talking about! We’ve all been on meetings where one person is using their speakers and their microphone picks up on the sound from the speakers which creates an echo effect. The person usually denies that it’s them, it makes things awkward, and then you have to recover and make things un-awkward again.
So what can you do about this? One option is to mute your participants. You can see which participant is making the noise and then mute them. In some meeting software, you can mute all attendees.
You may have heard of the “Power of the Pause” before. If we are presenting a demo and the attendees are not very lively, then I will show a feature and then ask them what they thought about that feature. Sometimes these pauses seem like an eternity and I just let the awkwardness hang until someone responds.
While it seems like a long time on my end, I know that attendees may be in a meeting room with the phone on mute and they may be talking to each other or going around the room seeing if anyone has a question.
When I first started giving demos I was scared to death of not knowing something. Though, not knowing something is perfectly fine. If someone asks you a very technical question there is nothing wrong with saying “Hey, I don’t know that answer, let me check with our engineers and then we’ll get back to you.” Admitting that you don’t know something lets the attendees know that you are human, builds credibility, and it also gives you something to follow up on. Following up continues the conversation and gives you another touch point with the lead.
Just as I’m doing here in this blog post, tell a linear story. Build on top of things you’ve already covered. Telling a sequential or linear story makes it easy for attendees to follow you and better consume the information you are presenting to them.
There will come a time when you have to present or demo something that is complex in nature. When this happens it’s best to try to describe these via multiple concepts. Sometimes people refer to concepts differently so using multiple descriptions can help ensure clarity and that everyone understands and is on the same page.
As you get close to the end of the demo, be sure to check on the clock. If you have a hard stop, you may have to cut a feature set short so that you can leave time for questions. Q&A is critical to the demo because there are some people who will remain quiet until everything is over and then they speak up. We want to ensure that we give those people ample time to voice their thoughts because they can provide great insight.
This is a chance for you to get vital information about the demo. Attendees’ comments can be key indicators as to the demo’s effectiveness and whether or not the lead is ready to move forward.
After the demo is over, we work hard to solidify next steps so we can keep the process moving forward. Identify any “deliverables” that you need to follow up on. Often times these deliverables are PDF documents, blog links, or videos. Summarize the set of deliverables and let attendees know when they can expect them.
Once you’ve established those deliverables be sure to follow up in a timely manner. This will help you keep the process moving forward while things are fresh on the demo attendee’s minds.
The reason we conduct demos is to progress a sale forward. If the demo is effective then the lead will want to continue the conversation. Ultimately the demo is a reflection of the presenter and the organization they represent. By fine tuning the process of a demo you can better move your deals forward! I hope these tips have given you some insight into things you can do to have your demos and presentations at their best.
The first part of this week was dedicated to trying to regain feeling in my shoulder and collar bone. Then on Wednesday our tour guide actually did take us to the Vasa Museum. I liked this museum more so than the military museum of Sweden and I wish I would have taken the camera because I could have taken some good pictures. The Vasa Museum is a museum dedicated to the pride of the Swedish fleet. The ship was pretty big and they had it displayed well as the building was constructed so you could see every level of the ship. They had videos and tours frequently that you could watch in English so I was able to understand some stuff about it and obviously everything I didn't understand Mario explained it for me...lol. The museum was like in low light because they said it helps preserve the ship and there were also a lot of Chinese people in the museum speaking that stuff they speak. The tour guide said that it took 2 1/2 years to build the ship and then it sank in the first 20 minutes out at sea. He said that there were several reasons for it sinking such as; it was too tall and narrow, not enough weight in the bottom (ballast) and there was more ship out of the water than underwater. The carpentry on the boat was really good. They had all of these intricate carvings all over the boat. He also said that the king was wanting it to be the best ship and all so he kept adding things and making changes while they were building it so that threw them off a little bit. I think the ship had everything perfect except to the point about making sure it would float. I thought it was neat to see how they got the ship out of the water to get it into the museum. They had divers go down there and dig holes under the ship and run ropes under it then they positioned all these ships and barges and flotation devices around it and moved it underwater to a more shallow area and then they hoisted it out of the water very slowly. It seemed to be a very in depth process and was also a dirty job from seeing the video. Putting all the pieces back together on the ship took a while and so they said that the " Vasa " is known as the largest jigsaw puzzle in the world. This ship was suppose to take part in the war against Poland. If you want to know more about our tour and all that then you can email Mario at mariodonato[@]hotmail.com and he will give you a wealth of knowledge. Once again Mario did not let a sign go unread. It must have cost a lot to bring the ship out and have it on display as they charge you 4 dollars an hour just for parking. On a side note I did play a game in Finland in a town called Vaasa if that means anything. haha. On Wednesday night Håkan and his lady had us over to eat again and I got the honor of cooking the desert, which I might add was a once a year delicacy. I told him that he's lucky we are leaving or we could make this a once a week tradition. lol. We had lasagna and salad and again left on a full stomach so that was a relaxing evening. Then on Thursday I couldn't resist it any longer and the opportunity presented itself so we had the shot and we took it even though we proceeded below the hard deck level. On Thursday afternoon we set out on the Silja line to Finland with our offensive coordinator Coach Wikstrom. The Trojans played the Roosters in the championship game again so it was only right that we spend a few days in Turku and be present for this spectacle. This is a picture of the boat what we traveled on. Here are some specs from the boat in case you are a detail freak: Passengers 2,852, Cabins 985, stories 12, Conference rooms 25, Bars 7, Restaurants 6, Shops 6, Sauna and Relax, Solarium, Etc etc...Length 203 m, Width 31.5 m, Power 44,000 hp An interior design of the boat is below ...
So as you can tell we were roughing it on the way to Finland. This was my first time on any type of cruise ship. Most of the time it's me and Coach Mangum in the John boat, but this was a little different. We left Stockholm around 3 pm on Thursday and landed in Helstinky at 10 am the next morning. Note there was a time change. The atmosphere on the ship was pretty neat. When we first got onto the ship we went to our rooms, dropped the luggage off, and then proceeded downstairs to the promenade to make arrangements to eat. After we had reserved a time to eat then we went out on the back of the ship to the stern ( if you look on the layout we were looking from the deck at Joe's Bar ) for the takeoff and it was neat to feel the big engines start cranking. After that we went and ate this huge buffet that they have on board the boat. We ate regular food and some oddities that we ate were like octopus rings, herring every way you could possibly cook it, salmon, and reindeer stew. After we ate we walked around the boat and looked around it some and then talked on the deck until the sun went down. Coach was taking pictures during the whole evening so it was pretty cool because we have a lot of pics on the site today. After the sun went down we went and watched some karaoke up on the stardust lounge and you could definitely tell when a Finnish song was playing versus a Swedish song. Then after this at 12 we went and saw the nightly show that they have on board. After the show we went up and went to sleep and when we woke up we were at the port in Helsinki. Below I have posted pictures from the trip over and pictures from inside the ship so you can get a feel for what it looked like.
One hand for Sweden , One hand for Finland
This Russian lady sang some karaoke
A dance on the cruise ship
Now let me back up and tell you that when I found out that there was a possibility to go to Finland I sent out a blanket email to like 8 people in Turku. Within 10 minutes we already had a hotel room reserved for us in downtown Turku and by the next day we had like 6 offers to put Mario and me up for 2 days. So a big thanks to Mr. Patrick ( HomeAmerican ) Morton for taking extremely good care of us while we were there. I think that just goes to show how nice the guys in Turku are and now you can understand why I'm always pumping up Turku at home. So you may be asking yourself..." wasn't Clint banned from Finland "...well that is a good question that I was worried about as well. However there was no passport control on the ships in between Sweden and Finland so we were able to ride right on. I say ride right on because that's what we did. Our offensive coordinator is from Finland and so when he goes on the ship he takes his car and then drives it right out when he arrives in Finland. It was kind of weird to ride a car onto a huge cruise ship, but that's how we got on. They have these huge doors that open up and you can drive right in. I got a pic of the car docks as well. I think they also ship goods back and fourth as there were also tour busses and transport trucks parked in the bay.
We parked underneath the ship
And for all of you who are wondering....no I did not tell Frank or Frances Patterson of our adventure. It was better that they not worry. We got into Hestinky and Coach Wikstrom drove us around for a little bit and we even revisited the Veladrome, where we took the crown last year. We were the only people there so it was weird and talk about De-ja-vu. The whole weekend was this way as I was going and visiting places that I thought I would never ever see again in my life. Many of the places had stayed the same, but some things had changed. So after this we went and had lunch with the president of the Finnish American Football Federation, as he and Coach are friends. This guy's name is on the official league ball that they play with in Finland. So that was neat. None other than Mika Sevon was contacted and it just happened that he was in town doing business so we waited on him to get through then caught a ride back to Turku with the oldest living active player in Finnish football history. For me this was another de-ja-vu thing because last year when I first arrived in Finland it was Sevon who picked me up from the airport and on the way to Turku we stopped at his house and met his wife and she walked out on the porch and said hello and she had a baby in her arms. Well sure enough we pulled up and she walked out on the porch and said hello and had another baby in her arms. It was beginning to seem like a flashback at this point. The only difference was that instead of saying " Its good to meet you " ...she said " Its good to meet you again ". So Mario got to know the one and only Mika Sevon on his first day in Finland and now Mario is the 2nd member of the Mika Sevon international fan club ( as I am acting president and founder ). So Sevoni dropped us off at the hotel in downtown Turku. We checked into the hotel and then I began to show the city to Mario. I knew once it turned night that I would be able to find some of my friends from last year working at the doors of the clubs. I had planned on sending them text messages when I got there, but go figure that an Ericcson ( Swedish ) pre-paid phone wouldn't let me do that on a Finnish network. So I couldn't get in touch with my friends through my phone. We went and ate a pizza buffet at Rax which is a historical spot for Marlon and I because it was the only buffet in Turku. After we ate we went back to the hotel for a bit and watched the massacre that was going on in Russia. Those guys are really crazy over there. Then it was night time and we did indeed walk the streets and I bumped into like 5 people that I knew that were still working at the same places. None of the players were out that evening due to it being the night before the championship. We got up with my boy Enes at a club called Kåren. It was good to see Enes again as he was one of the guys who really took care of me and Marlon last year. He was working at some international university's welcome back party and of course we were up in there. Man they had all kind of nationalities in there and you could see which countries/people groups had rhythm and which ones didn't. After he got off from there we went to another place. I think they had dedicated a club to Marlon as the name of this club was called " The Giggling Marlin " ...lol. After this we were heading back to the hotel and I had to eat just one more He'sburger before I died. I also got Mario to eat one too. Below are pictures from that day in Turku and some will be pointless to many of you, but for Marlon it will be neat to see so just bare with us.
Me in front of Prima
The Street next to the Prima
Mario at the team bar
Mario by the main river in Turku
The square in downtown Turku
Now on Saturday morning we woke up and ate the breakfast buffet and then headed to meet the bus to the game. We rode with Patrick and his family, the president of the team, and the cheerleaders to the game. It was a neat ride and we even stopped at the restaurant that we always stopped at when we were going to play the Roosters so once again de-ja-vu. I talked with some of the cheerleaders that I remembered from last year so that was kind of neat. Every one was asking me about Sweden and this season and my experiences over here. I felt like I said the same things like a million times, but it was all in good intentions. So it was Saturday and we were on the way to the game. When we arrived they were in warm ups and upon entering the stadium I began to see fans, friends, players wives, and player's girlfriends that I remembered from last year so it was good to see them all again. I even signed 4 footballs and 1 t-shirt for some fans and every time that happens I can hardly take myself serious. I'm just cheesing from ear to ear trying to act like calm, cool and collective or whatever. They were even giving out these papers at the game with my picture on them. Watching the game was once again odd for me as I felt like I had just graduated and was back at Central High watching my former classmates play again. The game was a pretty good game, but you could tell that a lot of the guys that had retired were on defense and mainly the defensive line. The team had also lost a lot of people to injuries this season as well. The score was 28 - 21 going into the half and I think the final score was like 49 - 28. After the game I got to talk with Brett (the Qb the Trojans had this year) again for a minute. So we had seen each other in Stockholm and now in Helsinki. I felt that he played really well and did as good as one could possibly do given the cards he was dealt so that is what I told him. The injured players on offense and defense had a pretty big effect on the team I think. I know that they had a starting TE, WR, and LB that didn't play. So the Turku Trojans did not repeat despite a valiant effort, but nonetheless Mika Sevon was 4 - 4 on extra points and thus the legacy continues. After the game I got pictures with some of the guys and talked with them again. I surprised myself by remembering all of their names without even hesitating. Also I don't know if it was something in the water, but many of the players wives were pregnant. Maybe it was post championship happiness that led to it from last year, but either way we sat in the pregnant wives section during the game...lol. Below are some pictures from before and after the game.
Me and the Findland fellas (Enes, Suopa, & Sami)
Me and the Findland fellas II (Mika Sevon, Juka Satola, Mikka Riionhemo, & Kim Gronlund)
At the championship game they gave out newspapers and I was on the cover... it was like dejavu
Once we got back into Turku we went over to Patrick ( HomeAmerican ) Morton's house and ate pizza for a bit while we waited on the team to get back into town. All of the players said that they were going to the Olkku which is like the team gathering place in Turku. We then met the team at the Olkku and it was good to see the guys again all at the same time. I even took a few snaps with Kimi (my center from last year). After some time there we left and went to the Giggling Marlin again. From talking with a lot of the people at the game and on the team I believe that there are more people in Finland that read my web page over here than people in Sweden. After the Gigglin Marlin we went caught a " black " taxi and stayed the night at my ex-o-coordinator's house. Mario got to meet a lot of the guys during this time and he and Harry P. Haatsa Malkimaki bonded over 70's & 80's music. Here are some pictures from that.
Proof that we were indeed in Finland... this guy was struggling
We got like 3 hours of sleep and then chef Malkimaki made us a gourmet, sit down, table properly set meal. Mario and I even caught a quick Finnish Sauna ( Mario's first genuine Finnish sauna experience ) and then got a taxi into town so that we could catch the bus back to Helsinki again. We made the bus by 5 minutes and were on our way back to meet Coach Wikstrom so we could get on the boat in time. We got off the bus at the wrong stop of course so we decided to take some pictures in front of the parliament building while Coach had to come rescue us. Of course Mario made me take some random pictures of statues for historical purposes I guess. Here are those pictures.
Me at the Parliament building in Helsinki
Mario at the Parliament
So we got up with Coach and then were on our way to reboard the ship. We stopped and took a few pictures around a port in Helsinki and coach also took some pictures from the the boat on the way back. Coach Wikstrom's below pictures are also available in a high resolution format at this link. You can even have them printed and buy them from that site as well (in case you cared). As we were leaving Helsinki we could see the Islands called the archipelago on the way out. Some of these still had military remains on them and one of them even has the only submarine that belongs to Finland in the picture (Rumor has it that it doesn't work). Check them out.
So we had arranged for the same buffet and we ate it up again and then after that we were all exhausted. Mario and I were running on empty and Coach Wikstrom said that he didn't get too much sleep in Helsinki either... something about a championship or something, but anyways we went back to our room and we all just knocked out. We slept for about 4 hours then woke up and went out on the deck again for some fresh air after which we returned back to the room and went to sleep again. We woke up in Stockholm the following morning and now we are back in Tyreso. This weekend was definitely a memorable one for me as well as Mario and the whole thing seemed surreal the way it all worked out. I think we stayed just long enough for Mario to not be able to make me go to another museum so that was good. Over the weekend I recognized that I can now pick out the different languages of Swedish and Finnish. Usually in the past I couldn't tell what they were speaking, but I just knew that it was foreign to me, but now I can definitely tell what language is being spoken when I hear it. I also got my brain scrambled with languages a few times too. I can only say and know a few words, phrases, and the numbers, but just going back to Finland threw me for a loop in the beginning. I was hearing Finnish and responding in Swedish subconsciously and vice versa. For a brief moment ( in McDonalds ) I couldn't draw the line on what words were from what country, but I got it straight after a little while. I was speaking a salad of languages and only got laughed at. I can still speak more Finnish than Swedish and this is probably due to 2 reasons; time spent in Finland was longer and more people in Sweden speak English. This weekend would not have been anywhere near possible if it wasn't for the generosity and kindness of many individuals. So its only correct that Mario and I say a huge thanks to Coack Wikstrom, Patrick Morton, Haatsa, Sevon, and all the guys in Turku and Helsinki that took extremely good care of us and made it all possible. It was definitely a trip to remember. We were there for 3 days and we went back and fourth from Turku to Helsinki once each day so it was all a whirlwind. As I have previously mentioned I was nominated for the " Import of the Year " award in our league in Sweden. Well needless to say I missed the banquet. I mean I normally wouldn't miss a function like that, but for a chance to do what all we did I would do it again without thinking twice. Turns out that it wasn't that bad anyways because I didn't win the award. I came in 2nd in votes and some people have informed me that going home in the middle of the season didn't help in winning so I can't complain. So thanks again to everyone. Off into the sunset.....Somebody say Denmark ?
My wife and I recently sold our townhome and set out to buy a new home. We spent a good deal of time researching, driving out to communities, and looking at floor plans. We finally settled on a new-construction development that was a Lennar community.
As we looked at the different floor plans we had a few that we liked, but ended up settling on a plan called the “Westley”. We chose a lot that was having the foundation laid so that we could still pick floor colors and have a little control over some features. We were excited to watch the home as it went up.
Of course once we sold the townhome we were displaced and without a home while the new home was being constructed. Based on the word Lennar gave us we would close on June 26th. Since we sold the townhome on June 5th that would give us about 3 weeks where we would shack up with my mom. This was where the “fun” began.
While the home was being constructed we made a few trips to the community to meet with the builder and to fill out paperwork regarding the loan. On one trip the home seemed to be a long way from “closing” and I asked the supervisor if he thought he was still on track to close on the 26th. He responded “Oh yeah, shoot if this good weather keeps up we may close early”. With the house still having a lot of work that needed to be done it was difficult to believe that timeline, but I am obviously not a builder and so I leaned on the supervisor’s expertise.
The day finally came for the walkthrough. As you can imagine, my wife and I were excited to go and review our soon-to-be new home. I had recently been to the home and had a list of items that I wanted to ensure were completed while we reviewed the home. At this meeting there were 2 building supervisors present, my wife and I, plus our real estate agent team members.
When we arrived at home we learned that the electricity had not been turned on. Translation: there was no air conditioning on and it was in the dead of the humid South Carolina summer. As all the windows were closed in the home it was like an oven and it didn’t take long before we all were sweating. The Lennar representatives told us that we would go through the home with blue tape and mark every item that needed to be touched up or corrected. They also indicated that this would be our only chance at creating a “punch list” and that moving forward only items on the list would be worked on. So this was our only opportunity to find items that were not done correctly – during the middle of a work day, in a house with no air condition, during the heat of the summer, and with a scheduled hour for the meeting. As you can imagine, the conditions were not the best for the walkthrough.
We started in the garage and I started asking about things and marking things up. The supervisors told me that the garage was “still a work in progress” and that a lot of work still needed to be done. I thought to myself that it wasn’t really fair to tell us that this was our only chance to make a punch list, but then to turn around and say that this area was still “in progress”. What were we supposed to do other than just trust them? We couldn’t really call out items that technically were not through or finished. That was the first of several red flags throughout the failed process.
As we went through the house we found several items that were not as they should be. There were door casings with no paint at all, door casings with large splinters, several areas that should have caulk that did not have caulk (such as the bathroom sinks), a noticeable bend in the metal in the front door’s casing, thin and uneven paint throughout the house, a metal awning over the bay window that looked terribly crafted, a crawl space door that had sprayed foam through 2 of the 5 gaps in the wood, and the main thing we noticed was a pretty nice hump in the dining room floor and in the kitchen pantry closet that was along the same seam in the floor. The uneven floor signaled a foundation that wasn’t level and that really concerned us.
By the end of the first walkthrough everyone was completely soaked in sweat, hot, and we had gone through 2 and a half rolls of blue tape. Every room in the house literally had blue tape all over it. In short, the home was a long ways from being ready and there was still a lot of work to be done. The following week our real estate agent spoke with a representative from Lennar who guaranteed our real estate agent that “Your clients won’t close until they are 100% happy".
As any home buyer would do we hired a home inspection company to inspect the house. A week or so later we met the home inspector at the house to review his report. He had been there 3 hours inspecting the house by the time we arrived. The good news was that in order to inspect the house the electricity had to be turned on, which meant this time we wouldn’t leave soaked in sweat. The home inspector found several of the items that we had blue-taped but he also found several more items that we hadn’t. He indicated that the vertical seams in the outer trim work needed to be caulked, an item which I had already raised to the supervisor in the first walkthrough and that they told me didn’t need caulk. He also identified areas where the bay windows & fireplace met the roof where there was clearly exposed wood beneath the flared edges. The inspector pointed it out to us and said “If I can see that wood and you can see it then you know that moisture can enter as well as bugs”. Needless to say you don’t need any wood exposed to the elements. The exposed wood was due to a technique Lennar uses in scenarios where bay windows connect back to fascia boards near the roof. This exposed wood scenario was present in several areas of the house’s roof. And since the air condition was on the inspector was able to identify a whistling sound in the air conditioning. The whistling sound represented air either coming through or getting out of somewhere that it shouldn’t and it could result in an increased bill to heat or cool the home.
In the end the Home Inspector created a staggering 85 page report filled with images and lists of issues with the house. I’ve included several images from the report in this blog entry. While we were glad that the home inspector found these issues it didn’t make us feel any better about the home.
By this time the builder had reviewed our punch list and had also received the inspector’s 85 page report. We worked with Lennar to accommodate their request to push back the closing by a week. A week later, when I arrived to this walkthrough I saw the entire front door being removed and there were several vehicles at the home. When I entered the house I learned that we now had a new supervisor. I’m not sure if the old one was fired, transferred, or what happened, but we would be dealing with a new supervisor going forward. There was also a Lennar representative there who appeared to be the manager of the supervisors. He maintained his distance throughout the walkthrough, but I saw him through the windows outside of the house just walking around and shaking his head as if here were saying “No” when looking at the craftsmanship of the home.
In our initial conversations with the construction supervisors our real estate agent let them know that we shouldn’t have even done the 1st walk through when we did. She told them that the house wasn’t nearly in the shape it should have been for a walkthrough. The Lennar team seemed apologetic and the new supervisor seemed to recognize that he was thrown into a difficult situation. While we were there talking one of the supervisors told us “We really do want to deliver a quality product to you all”. He seemed sincere and at the sight of seeing the front door being replaced and then hearing the reassurance from the Lennar crew I felt somewhat better initially.
As we re-walked through the home we again put blue tape on areas that needed to be updated. There were still several of the same areas that needed work. We just, again, put tape back on the same areas where we previously put tape. At one point the new supervisor said that we should just stop the walkthrough and let them revisit the entire house themselves. It was as if he recognized all the general theme of the issues and knew the house wasn’t ready for a walkthrough. Though, after making that comment they continued walking through with us. It was a little odd.
Upon walking into the dining room area it was apparent that nothing had been done with the hump in the floor. This was one of our major concerns that we had voiced to them several times. We called it out to them and continued the re-walk through. When we got to the attic we still heard the AC whistling. We again cited that to them along with the areas outside the needed caulking + the exposed wood above the windows. On this walkthrough the garage doors were up and we were able to see that the “stud” boards that the garage door was bolted to were bowing inward toward the door.
At the end of walkthrough we were in the garage talking with the Lennar representatives and our real estate agents. This time the corporate guy or the supervisor of the construction managers joined us. We again expressed concern over the hump in the floor and the most senior guy piped up saying that the hump in the floor was normal. I questioned him about that and he said that the hump in the floor was within their “tolerance” and that they wouldn’t be doing anything about it. My thought was that if something is within your tolerance then we shouldn’t be able to see it with a naked eye. My wife then spoke up saying that it was unfortunate to hear that Lennar was essentially drawing the line and not going to do anything to make the floor right. Her comment apparently got to the guy’s ego a bit because he puffed his chest out and said started telling us that he had been building houses for over 18 years and that this kind of thing is expected. I laughed out loud at him because he took my wife’s comment personally and tried to tell us how much of a building legend he was. I had never seen this guy before. All I knew was that he showed up, stood around, and was on his cell phone a lot. He could have been our neighbor for all I knew. I guess he wanted instant credibility because he wore work boots. I asked him to get his level and let’s go look at the floor. We went back into the dining room and found that the wall was also bowed. The level we used was a 6 foot level and was long enough to get from one hump to the next so to me it didn’t accurately represent the hump in the floor. They again stated that they would work on the wall, but not the floor.
By the time walkthrough #3 got here we were 3 weeks past schedule on the house. The lender was forced to extend the interest “rate-lock” agreement for the 2nd time and it was costing Lennar money each time. I had also started a new job and had been gone for 10 days which gave the builder plenty of time to fix the items that remained. I figured with me being gone so long Lennar should have no excuse for not having the items taken care of.
This walkthrough was unlike any other and was odd from the onset. We again showed up with our real estate agents and it became very clear that the Lennar sales representative + the construction manager were rushing us through the walkthrough. Why did they want to rush us? We had a punch list and before even addressing all items in one room, the Lennar reps were saying “Ok, what’s in the next room?” For much of the walkthrough I was lagging behind actually spending time looking at the issues they were supposed to fix.
When we continuously called out the thin paint the Lennar sales representative told us that in a walkthrough home buyers are supposed to stand 5 feet away from a wall and look rather then get up close to the wall. This puzzled us. If were are going to make a significant investment in a home I don’t care if I lay down on my back and look upside down. If something is supposed to have paint on it, then it should have paint on it. This goes back to a conversation I had one evening with a painter, but more on that later.
By the time we had gotten upstairs we had noticed the hump still in the floor downstairs + newly scratched up wood in the den area. When the lady told my wife to stand 5 feet away from the wall to review the thin paint it kind of put a line in the sand. We just all stood there in this one room and had an awkward moment of silence. I asked the question “So you’ve known about the punch list for over a month now and there are still issues. Are you going to fix these issues?” At this point the construction manager responded “The house is what it is and we are not making any more updates” and that essentially sealed the deal. At this point we were half-way through the walkthrough and we knew where we were headed. Though we continued walking through the rest of the house.
As we continued upstairs to the 3rd floor the building supervisor accused my wife of “creating new items” that were not on the initial punch list. As you may imagine that comment didn’t go over well. My wife responded “That’s interesting because I have video of all the items from both previous walkthroughs and if you want me to go downstairs and get my phone I can show you the video.” The supervisor responded “No you don’t have to do that” because he knew he’d been caught in a lie. After being pegged the supervisor commented, with a voice of frustration “I can’t be here all day watching people, I have other projects going on as well”. It seems like Lennar either has their supervisors on too many projects or that this guy didn’t really care about providing us a quality home.
As we reached the outside of the house I asked the supervisor about the mud that was on the fascia board above the garage. I called this out to them on the very first walkthrough over a month ago. The supervisor said they weren’t able to get it off. While we were going through the walkthrough a painter had arrived. The painter was Hispanic and I asked him in Spanish if it was possible to get the mud off. He went and grabbed his ladder, climbed it, and took 3 minutes to wipe the mud off. It was that simple. This action essentially meant that in 2 weeks’ time the supervisor hadn’t even attempted to wipe the mud off or had anyone see about it and then lied about it. That was at least 2 lies within an hour from the Lennar crew.
At the “end” of the walkthrough the supervisor asked me “Well what do you think?” What I thought was that the fact that they rushed us through the walkthrough, told us to stand 5 feet away from walls, got caught in multiple lies, and didn’t seem to care about the things that concerned us represented a surface level signal to a much more deeply rooted problem. And that problem was that Lennar wasn’t serious about not closing until we were happy and they weren’t serious about fixing the house. Ultimately they Lennar team knew we wouldn’t buy the house with the issues it had and they also knew they weren’t going to fix them. Consequently any time they spent with us was wasted time and wasted money. It was as if they wanted to hurry and get us through the process so they could start over a new buyer.
By this point in time we had already put down earnest money on the house and even transferred the down payment to the lawyer’s office. We were supposed to do the walkthrough in the morning, sign a release accepting the condition of the house, and close on the home the next day. It was down to the wire. We left without signing papers and told the Lennar reps we needed to think about some things. Of course everyone knew what was happening. The Lennar reps told our agents that they would refund us back the earnest money should we decide to withdraw the offer. This was a sign that they knew they were in the wrong.
We thought long and hard about the home. It was a nice floor plan, in a nice area, and a seemingly nice community in the making. However, we just didn’t feel good about things. You know that uneasy feeling you get in your stomach that’s always an indicator that you’re fixing to mess up… yeah that’s the one we had. The main things that led to our decision to withdraw were the poor quality home (the hump in the floor being number one), Lennar personnel rushing us through the walkthrough, and also getting mixed messages from Lennar throughout the process. They didn’t do a good job at building credibility and good will with us throughout the process.
At least for us, when considering making a large investment such as this, we wanted to feel good about it and have a sense of trust in the company with which we’d be doing business. We didn’t have that feeling and felt that we’d lost faith in Lennar by the time we got to the end of the process. As you just read it had not been easy to get the builder to take care of the items they guaranteed us they would take care of before buying the house… so needless to say, we didn’t have much faith in them coming back to fix things after they had our money.
I will give Lennar credit on the refund. They did refund us the earnest money we had put down on the house. By their paper work, which was heavily slanted towards them, they didn’t have to technically give us our money back. Though, I feel like they knew the house was not quality and thus they instantly agreed to refund us the earnest money. This was one of the few areas in which I’ll say they did right by us.
While my mom was a flexible and gracious host (thanks mom!), her home is about 50 miles from where we planned to live and where my wife works. The logistics were difficult to manage in this stressful time, so we decided to rent an apartment closer to the area we hope to live. As we looked for apartments we visited 3 apartment complexes that were brand new and still being built. This area of town is rapidly growing and thus there are houses, communities, and apartments going up everywhere. As my wife and I visited these apartment complexes I still had the flaws in the home we just backed out of in my mind. As we walked around I wasn’t so much paying the apartment representative attention as I was more so examining door casings, hardiplank implementations, observing where there was and wasn’t caulk, paint consistency, and the overall quality and craftsmanship of the buildings. And as you would imagine, there were things that were done differently than what we had just experienced with Lennar. For example, the caulking of vertical seams of the hardiplank, the same areas that the Lennar builders had just told us that didn’t need caulk. There also were no whistling air conditions, dents in door casings, door casings left completely without paint, paint in the carpet, stair “skirt” boards with dents in them, etc. The list could go on, but the point is that the quality was much better in the apartments we were reviewing than the house we’d just backed out of. After the apartment reviews I knew we had made the right the decision even though it was going to cause us more stress in the short term.
During this process we incurred several costs. We had to pay for the home inspection, movers, I’m still paying on the storage, we had nice gas tabs for our commutes, now we’re paying on an apartment, and the major cost was the inconvenience in time. Rescheduling furniture deliveries with multiple furniture companies, with movers, and with the internet installer all added up to make this a “fun” process.
The experience was unfortunate for both my wife and I and I believe for Lennar as well. We really did like the community, the floor plan, the lot, and the area of town. I believe that Lennar knew the specific house wasn’t well managed from the start and they knew the hump in the floor was an item they weren’t willing to fix because it would eat into their profit margins. I think once they recognized that we wanted something structurally updated with the house they just wanted us to hurry and withdraw our offer because they knew they weren’t going to get down to the foundation and fix it. The longer they kept us around the more money they were losing. In taking this stance they showed their true colors and literally left money on the table. I’m sure they will sell the house, but I’m also sure that house will have problems down the road.
So the process has been unpleasant, but tucked away in the frustrations and disappointments are great lessons to be learned. We learned what “problem areas” to look for when buying a house. We learned the signals and body language from home builders when things aren’t quite right. We learned about the core principals, ethics, and organizational character with which Lennar operates. We learned more about the house buying process in general and are better off for it in the long run. It was like a 3 month education on house buying. I would rather be displaced and incur stress in the short term in exchange for having a problematic house in the long run. Sure it’s not fun, but it would be even worse a few years from now if we had purchased that house.
The Lennar reps statement of “You won’t close until you’re 100% happy” still holds true and it is true because we will close on another house, with a different builder, in a community just up the road when we are 100% happy.