I have not:
I'm sure there are several more to add to these lists, but I can't think of them right now
As a sales engineer, I do a lot of online presentations for clients, prospects, colleagues and partners. When conducted well, online presentations and demos can be very effective sales tools. We strive to make our demos interactive.
The sales rep and sales engineer work together like a well-oiled machine throughout the demo. We encourage interaction and strive to be most efficient and effective as possible within the given timeframe.
Each presentation follows the same schedule. There are things to do before the demo, during the demo, then after the demo. In this post, I’ll share 32 tips to help you rock your online presentations.
Preparation is an obvious step. I mention it as a reminder that attendees are giving you their time, and their time is valuable. Be respectful of their time by thoroughly preparing and providing value to them. Ultimately a demo is like anything else in life: if you put your time and energy into it, then it will turn out well!
Agreeing on the agenda beforehand helps set expectations, reduces wasted time on the demo, and ensures that we only review functionality in which demo attendees are most interested. Since there is generally an hour or so for the demo, we need to make sure we hit the mark given the allotted time. By agreeing on the agenda beforehand, we drastically increase the productivity of the demo.
I learned this one the hard way. I had a webinar to present with a few hundred people waiting on me and as soon as I was made the “Presenter” my machine’s memory overloaded and I got the blue screen of death as my computer crashed. I had been working in numerous programs before the demo and apparently had nearly maxed out my memory and making the presenter passed the tipping point resulting in a few hundred people waiting awkwardly on me to reconnect. Now I restart my computer before demos so that my memory is not used up.
At some point, the presenter role will be passed to you. When his happens, the software (GoToMeeting, Join.me, or whatever you use) will ask you which screen you want to share. If you have a multi-monitor setup, this can become challenging if the monitors aren’t numbered or have similar names. Knowing your monitors names beforehand can reduce missteps. You don’t want to accidentally share to the wrong screen!
Be sure to reduce the number of potential distractions. Ever been on a demo and as soon as the leader shares their screen, you see their desktop icons and you start looking at all their files to see what they’re interested in? You are not alone, as everyone does it (admit it!).
In order to remove this distraction, be sure to hide your desktop icons or demo from a monitor that doesn’t have any application or document icons on the background. With fewer things to look at, your attendees will be more focused on what you show them.
Along the lines of removing distractions, you should turn off all pop-ups that occur on the screen from which you are presenting. The last thing you want is a sales person to send you a Skype message cracking a joke and have it show up during the demo. If you do leave Skype (or any messaging application) on, be sure you know the monitor on which the pop-ups occur.
Everyone knows it, but I’m still listing it here. Mute cell phones so that while you’re presenting there is not a constant vibration happening anytime someone emails or calls you.
If you use the same environment over and over, your browser’s cache can become corrupted. Browsers often try to remember passwords, cache content, cache URL paths, etc. and these cached items can sometimes trip you up. I usually clear my cache before each demo to ensure everything is fresh.
Just when you think you’re getting in the groove you will get a “tickle in your throat” and get choked up. You’re going to be talking a lot and a glass of water can save you in long-winded demos and in the moments that you may need to wet the whistle.
I always have a backup environment prepared should something go wrong with the primary environment. This takes more time up front, but it’s worth it. Having that backup environment can be worth its weight in gold.
Have a back-up plan for getting online. Yes, it only happens once in a blue moon, but what if you are scheduled to give a demo on that particular blue moon? Having a My-Fi or hotspot is well worth the investment.
Before the demo, try to find out who will be attending, so that you can speak the right language to them. You don’t want to talk about server architecture if you are demoing to the marketing team; you don’t want to talk to the server guys about lead generation. Tailor your story based on our audience.
This won’t apply to all of you, but I demo websites and online communities.
I make sure I have my site up and loaded in memory by the time they make me the presenter. I don’t want any time wasted on something to load up. So I keep my site “warm” just minutes before the demo so that the site is up and ready to rock by the time I get controls.
Some sites load URL’s from third party services, such as Google Fonts, Facebook, and Twitter. In my demo sites, I try to remove these external calls, so that if Facebook is having a bad day, it won’t affect my load time on the demo. There are scenarios where you have to rely on these external calls, but reduce them as much as you can.
During the introduction, attendees will tell you new information. In some cases the information shared during the intro can drastically alter what you present.
Listening and waiting to talk are two entirely different things. By listening, you can pick up things that may alter your demo. You can also pick up on personality traits, the mood in the room, and social queues that may help you better connect with the demo attendees. Listening carefully can help you establish better rapport with demo attendees throughout the demo.
We like to do a roll call during the intro of a demo as well. It never fails that there is someone in the room that we didn’t anticipate being there. It may be some manager, marketer, or developer who just happened to have another meeting cancel and was able to attend, but usually there is somebody either there or not there that we didn’t expect.
This again helps us to more accurately hone in the demo. If all of a sudden the CEO shows up on the demo, then we’ll be sure to add in the value proposition and benefits of each feature as executives don’t necessarily like to know the nuts and bolts, but ask the “why’s” and the “what results can we get” or “what does this help us do” type questions. Taking roll call will help you be on point with your delivery.
I ask the question early on as to whether or not the attendees have a “hard stop.”. This helps me know whether or not we can get long-winded with explanations or if we need to be very mindful of the time. Attendees may have an extra 10 to 15 minutes at the end and when that happens we know that we have more time for questions. Finding out the exact ending time of the demo early on can help you better manage time.
One thing I strive for is smooth transitions throughout the demo. Whether it’s transitioning from one subject to the next, transitioning from me talking to the attendees talking, or the transition of the “passing of the presenter role,” we want everything to flow as smooth as silk.
I ensure that our sales reps know how to pass the presenter in the meeting software we use.
I also tell them to pass the presenter as they are finishing up their last few points. This gives me time to get the presenter role and share the correct monitor. Otherwise, there is an awkward pause where everyone waits on me to get the presenter controls.
People present in different ways and that’s a good thing. Some like questions and interactivity and some don’t. Whatever your style is, set the tone early so that demo attendees know how to act and what to expect. I encourage questions, interruptions, and interactivity, so I put that fact out there very early on in the demo. Setting the tone will eliminate any guessing on the part of your attendees.
I encourage questions during the “Setting the Tone” stage because I want attendees to feel comfortable asking questions. At the same time, each question equals an interruption. The more questions there are and the more disruptions there are, the less smooth the demo goes.
Over time, you will begin to see where similar questions get asked. After you denote a trend in the same question being asked then just go ahead and answer the question before it gets asked. This will help things flow more smoothly. So, again, while I encourage questions, I hope to give such a thorough presentation that I remove questions just before they get asked!
On some occasions, there will be an attendee who is determined to get you hung up on some very minor technical detail. In these situations, it is your job to control the demo and not let the train de-rail. When these scenarios happen, it’s good to schedule these topics as “follow up” topics so that you can get your demo back on track.
Ever listen to a very dry presenter and wanted to be somewhere else? Don’t be that presenter! When appropriate, I like to inject humor. I crack jokes on the sales guys or on my own Southern accent. Your attendees will relax and build a stronger rapport and maybe even remember you more as a result.
Oh the echo, ooo… ooo… ooo… You know the echo that I’m talking about! We’ve all been on meetings where one person is using their speakers and their microphone picks up on the sound from the speakers which creates an echo effect. The person usually denies that it’s them, it makes things awkward, and then you have to recover and make things un-awkward again.
So what can you do about this? One option is to mute your participants. You can see which participant is making the noise and then mute them. In some meeting software, you can mute all attendees.
You may have heard of the “Power of the Pause” before. If we are presenting a demo and the attendees are not very lively, then I will show a feature and then ask them what they thought about that feature. Sometimes these pauses seem like an eternity and I just let the awkwardness hang until someone responds.
While it seems like a long time on my end, I know that attendees may be in a meeting room with the phone on mute and they may be talking to each other or going around the room seeing if anyone has a question.
When I first started giving demos I was scared to death of not knowing something. Though, not knowing something is perfectly fine. If someone asks you a very technical question there is nothing wrong with saying “Hey, I don’t know that answer, let me check with our engineers and then we’ll get back to you.” Admitting that you don’t know something lets the attendees know that you are human, builds credibility, and it also gives you something to follow up on. Following up continues the conversation and gives you another touch point with the lead.
Just as I’m doing here in this blog post, tell a linear story. Build on top of things you’ve already covered. Telling a sequential or linear story makes it easy for attendees to follow you and better consume the information you are presenting to them.
There will come a time when you have to present or demo something that is complex in nature. When this happens it’s best to try to describe these via multiple concepts. Sometimes people refer to concepts differently so using multiple descriptions can help ensure clarity and that everyone understands and is on the same page.
As you get close to the end of the demo, be sure to check on the clock. If you have a hard stop, you may have to cut a feature set short so that you can leave time for questions. Q&A is critical to the demo because there are some people who will remain quiet until everything is over and then they speak up. We want to ensure that we give those people ample time to voice their thoughts because they can provide great insight.
This is a chance for you to get vital information about the demo. Attendees’ comments can be key indicators as to the demo’s effectiveness and whether or not the lead is ready to move forward.
After the demo is over, we work hard to solidify next steps so we can keep the process moving forward. Identify any “deliverables” that you need to follow up on. Often times these deliverables are PDF documents, blog links, or videos. Summarize the set of deliverables and let attendees know when they can expect them.
Once you’ve established those deliverables be sure to follow up in a timely manner. This will help you keep the process moving forward while things are fresh on the demo attendee’s minds.
The reason we conduct demos is to progress a sale forward. If the demo is effective then the lead will want to continue the conversation. Ultimately the demo is a reflection of the presenter and the organization they represent. By fine tuning the process of a demo you can better move your deals forward! I hope these tips have given you some insight into things you can do to have your demos and presentations at their best.
Well I must say that after the flight over and all of the arriving hassles I did get some sleep though it doesn't really get that dark at night. It is cold here too. It has to be cold for me to be getting cold and these people are over here riding around with the tops down on the convertibles. Its like 11 o'clock at night right now but the sun looks like it is 6 o clock in the evening. The town I'm staying in is nice and up to date technology wise. When we got to my room I met our neighbors that my new friend Marlon had already been getting to know. They seem to be nice girls and they came over to make sure that I had everything that I needed. They gave me food and were nice. It isnt bad that one of them just graduated from massage therapy school. And yes they both speak spanish due to spending time in Spain...so yeah I can hablar with them.
The place I stay in is downtown on the second level of some buildings. Its on top of some stores, one of which is a bar/pub so its pretty neat. I have never lived like that before, but I can get to things pretty quick if I need to. The room itself is small, but is also liveable (check out the video). Ya'll know me and as long as I have the internet then I'm fine. Well I have the high speed connection in here. I also have a Tv with cable, a bathroom, shower, microwave and bed. So I have everything I need. I can stand up with my arms spread and touch the walls on each side of the room.
One thing that is weard about the people here is that they dip tobacco, but they don't put it in their bottom lip. They put it in their top lip. I'm going to get a picture of one of them while they do it just so you can see how weard it looks. Thats all for today. I have to go to some kind of function that the team puts on for the kids tommorrow for publicity and then, meet with the offensive coordinator, then have practice in the afternoon. I will let you know how it all goes when its over. I really hope that my luggage gets here tommorrow like they have said.
Day 2 (The First Practice)
Today I had to get up at like 7:30 in the morning. We then went to our home field and had an exhibition like demonstration for the kids. These kids were like in high school and middle school. There were a bunch of them...enough to pack a stadium infield. I have never done something like that before, but it was ok. There was also something funny going on there which I did capture on video. There was a guy there with a dildo who was teaching the youngsters how do put on a condom. He was letting the boys and girls do this. I couldn't believe it, but they said that this was normal. I will put the video online so you can see this. I was about to die laughing at this, but I guess its a cultural thing. There were a bunch of tents there also.
At this point I was informed that my luggage had arrived. I was happy with this and so the coach brought it to me. However, the lock was missing from my bags. I looked through my bag and cannot find anything missing, but someone did take my lock. Maybe this was due to me not knowing how to set the combination. I have all of my clothes and stuff though so I'm ok. After that Marlon and I went to meet with the offensive coordinator and we met for 2 hours and went over the plays and then had lunch in a hotel. I was so tired at this point cause it would be like 3 in the morning or something over at our place that I had a headache and had to take a nap. I took a 2 hour nap and got some rest. The sun was out the whole time which made it difficult to rest well, but it felt good to sleep.
So now I had to go to my first practice knowing only half of the plays and stuff. I did get a majority of the reps today too. I think this is because they want me to learn it quickly. I understand the concepts and it is nothing that I haven't seen. I just have to learn the terminology and remember the plays and then have to figure out what the coach is trying to tell me. Sometimes they use different words than we do for routes or coverages. I did do well today though as far as throwing the ball and stuff. Some of the guys weren't use to "the heat" and not use to "the bomb". After the practice I was talking with the head coach and it was kind of funny. He came up to me and asked me "if I had gotten any sex yet" and I looked him in the eye and told him..."coach I came here to play ball and win games" and he looked me dead in the face and laughed. So you can see the difference in culture here. He also told the team that Marlon and I had changed the sex life for the whole team since we were now here. Assuming that the guys had harder chances to get girls now that we were here.
After practice Marlon and I came back here and showered then went to eat at the place where we get free meals. Tommorrow is a national holiday so you can imagine how many people were out. There were people all over the streets. There is a river that runs through the middle of this town and that is where all of the restuarants/clubs and stuff are. While we were there you could definitely tell that people were recognizing that we are americans and stuff. They were staring and stuff like that. After our meal we came back and chilled out for a bit. since my luggage had arrived, I began unpacking it. Then Marlon told me that some of the guys were going to take us out tonight. Well I couldn't tell them no, so I went with them. We went to a restaurant and by the time we got there 11:30 at night all of the people were wasted. These old women were coming up to us hovering all over us and stuff. It was very awkward, but I just went with the flow. Then we went to a club (Prima), and got in VIP because one of our friends knew the guys at the place and it was nice. He knows the owner so we met him and talked for a bit. This was a younger crowd and you could also tell that they knew that we were Americans. I was scooped up by a girl and taken to dance within an hour. I went to dance to a Bon Jovi song so you can imagine how the steps were. I didnt know how to dance and the girl was laughing at me most of the time. After this the guys and I talked about football and they asked me questions about everything and we got to know each other. It was a pretty good night. These girls over here are more blunt and don't mind staring or letting you know that they are interested in you. As we were walking I had one girl slap me in the chest with her pocketbook while we were going and said something in Finnish to me...my friends said that she said I looked good, but I've never had an encounter like this and I was ready to fight her, but they told me that she was flirting. At 4 in the morning, which is now...we came home. It is bright outside and I dont feel like it is 4 in the morning. I still have my clock set on my laptop to American time and it is 9:38 at night. I have to get my hours straight soon or I'm going to be in trouble. The guys are really taking care of us over here so its pretty nice. They understand that American football is ahead of them, but they don't have a problem with it and they will even ask you to help them out on some things. So there is no like racism or hatred that I have encountered yet. They wont let me pay for anything and come by and pick us up whenever they are going somewhere. I guess I should go to sleep now, but I'm not tired. I have another meeting with the offensive coordinator tommorrow to go over some things. I understand the playbook and concepts, just have memorize the stuff and I will be ok. We have our first game on this Saturday and I think that they will stick me in there so we will see. I still laugh at these guys putting the dip in their upperlips. I will be posting the videos hopefully and the pics soon.
I hope all of you are doing well,
We’ve hunted in the WeHuntSC.com Predator Challenge for 7 years. We’ve hunted hard and have yielded minimal results other than being frustrated. Lately we’ve heard a lot of people telling us how effective they have been with hunting coyotes with night vision. This year we aimed to reduce frustration and get more coyotes on the ground by upgrading to a night vision setup. This journey would lead to many lessons learned, which I’ll share in the below blog entry.
After doing some research it seems most hunters are using AR’s for their choice of weapon when coyote hunting. The AR model frees hunters from having to manually chamber another shell as this is done by the gun. This allows more rapid fire at targets which is beneficial when hoping to shoot multiple coyotes … if you can get multiple to come in.
I’d recently heard about Anderson Arms having a unique AR setup. Anderson uses a nanotechnology called RF-85 on their guns that makes it to where you never have to oil the gun. It’s pretty sweet technology. I went with the Anderson Arms AM15 optic ready. If you haven’t checked it out, head on over to https://www.andersonrifles.com.
With the gun selection done it was time to move on to the scope. This meant I had to learn about night vision. It seems in the night vision world there are 2 routes one can go – infrared or thermal. I’m sure you can get into religious debates about the advantages & disadvantages of each, but in the end I chose thermal. Once I decided on thermal I needed to pick out a brand. I had previously purchased a FLIR monocular for spotting scope which I use for tracking wounded animals and ensuring I’m not spooking deer on my way in or out of the woods. It’s very handy, but not very clear. I wanted to try a different brand to see if it was any different. PULSAR seemed to be a popular brand based on the research I had done. I ended up going with the PULSAR Apex XD38.
I worked with the crew at Reel Determined Outdoors to get this rig set up. If you haven’t checked out Reel Determined or the team up there you should give them a shout.
One initial note about night-vision gear. I was surprised at how expensive these technologies are so if you’re looking for a cheap night vision solution get ready to be surprised. However, I can tell you that once you use a night vision setup for coyotes you will never go back.
Sighting In a Thermal Scope
With the gun in hand and scope mounted on it we were ready to venture into the world of thermal night vision. Before we got to shoot at any coyotes however, we needed to sight it in. This is where we really started learning some stuff.
When you take a thermal scope out and look at a target you don’t see the lines on the target. This is because the scope is responding to heat signatures and, as you would imagine, the lines on the target aren’t putting out any heat. Yes, this would seem obvious, but to some rookies we didn’t think ahead about this too much. On our first attempts at sighting this thing in we ended up cutting the center of the target out and putting up some tin foil as the tin foil maintained different temperatures and we could *vaguely see the contrast in the scope. It was all we needed to get excited and get started though.
Once inside the scope I realized that we’d have to learn the menu systems inside of the PULSAR scope. At first sight it was a little overwhelming because I had no idea what all the icons represented. Yes there is a book that comes with it explaining it and yes we didn’t really read it before getting started! In retrospect the best thing I did was watch some YouTube videos of people talking through the menu items.
The menus are not difficult to understand I was just in initial shock of trying to understand them all. The icons make sense and there are 2 menus inside of the software. Yes, software… the thermal scope is essentially a computer system on your gun that’s giving you a screen with information on it and view into the dark. As such, it does require some time to boot up when you press the on button.
The thing that is important to understand about the menu is that you zero the sights in in the menu, that it can hold “sight-ins” for 3 different weapons, and there is a reset button. Sometimes I got lost in the menus and didn’t know what I was clicking and changed the weapon number and even clicked reset. This did indeed make for a frustrating time sighting in the weapon. Once I learned what buttons not to click things got easier.
Gavin and I ended up sighting this gun in about 3 or 4 times as we learned more, messed things up, saw that our scope wasn’t tight on the gun, and figured out the menu items. Once you understand how it works sighting it in is fairly easy. Another trick that made sense was to use hot-hands hands on the middle of your target. If you want to go the extra mile, soak a pizza pan in ice-water and then put it behind the hot-hands on the target. This creates a cool circle encompassing a hot center, which in the scope creates a good contrast for you to aim at.
After several times out with the gun and sighting it in we finally started hitting the target where we wanted to… in the bullseye.
Videoing with a Pulsar Recorder
One neat thing about digital night vision is the ability to record the footage from inside your scope. Since it’s a computer, why not right? PULSAR has different models and with the more recent models the video recording capabilities are getting even better and more user friendly. Our experience with the video recorder left some to be desired and required some learning on our behalf.
The video recorder for the model scope I have is the CVR 640 and it mounts on the weaver/picatinny rail… that is it can be attached to anywhere you see the grooved sections on the gun. In my scenario this meant I could attach the recorder on the side of the scope or on the front of the gun. I initially attached it on the front of the gun because this made ergonomic sense. The recorder holds an SD card and you simply pop the SD card out to download the footage. The recorder plugs into the base of the scope and screws in tightly. The odd thing about this is that your gun literally has cables running down & around it (however you handle your cable management that is).
I was very excited to video all the coyotes we would be busting in the near future! Sure enough it wasn’t long before we had coyotes in the scope and started pulling triggers. The first time I was sure that I was recording when I shot. I looked at the video box and noticed the blue light wasn’t on anymore. How terrible luck was it for the batteries to die right before the shot! So I got new batteries.
A few hunts later the same thing happened. Did I have a bad batch of batteries or what? After 8 live-action shots that were recording, but yet failed to record I had had enough. I’d put in numerous new batteries and nothing worked… I was going to get to the bottom of this. We had some hunts coming up and I left the gun with Gavin during one of our re-sight-in attempts. Gavin and I were both doing research on this issue. Gavin noticed that even though the recorder has a weaver rail and mounts to the gun it was NOT rated for recoil. I told Gavin to remove the video recorder from the gun, put it in his pocket and record himself sighting the gun in and see if the video stopped recording. BINGO! We’d found the culprit. Gavin said the video recorder continued to record during the shots when not attached to the gun. This let us know that the video recorder will record if it wasn’t attached to the gun when shooting.
The First Coyote on The Ground With Night Vision
With multiple times to the range figuring out the sighting in process and now with the video issue out of the way we were ready to rock and actually get some footage. We had been bummed about previous footage attempts because we had some great encounters. We were about to change that.
Gavin and I were requested to help a local farmer out who has a hog problem. We had indeed gotten hogs on camera at the location and were headed in to assist. When we arrived to the location we went in to the field scanning with the monocular as we walked toward our stand. Gavin saw that hogs were already in the field. So we dropped down to a knee and just watched. Right then a coyote started howling very close to us. To our surprise the coyote howl startled the hogs and they exited the field that they had just entered. I was surprised that hogs would be intimidated by coyotes, but thinking back on it the hogs has some young ones with them and maybe their leaving the field was to protect the young ones.
I told Gavin we should go to the area on the other side of the field where there is a deer stand and just be patient. I was sure the hogs would return. We agreed and slowly retreated to the other area of the field. We were just sitting there talking letting time pass when coyotes started howling very loudly again. This time there were more than one howling. We were hog hunting, but we did have the coyote call in the truck. Frustrated at the situation Gavin said “I’m going to the truck to get the call”.
After returning back from the truck Gavin set the call up and said “Get in the gun because when I hit this call they are going to come in”. So I did as Gavin instructed and turned the scope on.
If you’re wondering why my scope would even be off… night vision and thermal optics flat eat batteries. If you’re going thermal do yourself a favor and order the extended battery pack so that you are not like me and have to carry around packs of batteries in your pockets and constantly replace them.
Back to the story... Gavin told me to get in the scope and I did just that. Gavin played some coyote whimpers and a coyote duet, new sounds we’d just downloaded to the FoxPro before leaving. I was scanning left and Gavin was scanning right. We stopped the calls and it was quiet, crisp, and clear out. Nothing responded… no howl backs, no barks, nothing. Then all of a sudden Gavin whispered “There he is” and at that I turned to the right and saw a coyote crossing my face from right to left. I followed this coyote waiting on it to pause so that I could squeeze the trigger. Gavin said “What are you doing turn right turn right”. What we didn’t know until afterwards was that Gavin didn’t see the coyote I saw. He had seen another one, a bigger one, to our right. I told Gavin “Shut up” and he said “There’s a big one here on the right”. I said “Make him stop, say something, bark” and he responded “A big one on the right”. It was not easy to pull the scope off the one I was following and turn right, but I did. What I saw was indeed a larger coyote on our right. I put the crosshairs on him and squeezed off. I could tell from the video that I hit him! I then swiveled back left and got back on the coyote that I had seen earlier. It paused just enough and I dropped it on the spot.
It all happened so fast. My heart was pumping and adrenaline was racing, but one thing was for sure. We definitely had the scope sighted in correctly this time. And when I pulled the video recorder out of my pocket it was still recording! We had footage to review!
We looked and looked for the first coyote, but could not find it. We think it ran off and died somewhere, but we did recover the second coyote and got some pics. Man it was a fun hunt.
And now you can re-live the hunt with us in the below video:
Tips For Hunting With Thermal Night Vision
Throughout this process we’ve learned a good deal about AR-15’s, night vision scopes, PULSAR, and recording video. Here’s a list of things we’ve learned and hopefully they are helpful to you in some way:
My wife and I recently sold our townhome and set out to buy a new home. We spent a good deal of time researching, driving out to communities, and looking at floor plans. We finally settled on a new-construction development that was a Lennar community.
As we looked at the different floor plans we had a few that we liked, but ended up settling on a plan called the “Westley”. We chose a lot that was having the foundation laid so that we could still pick floor colors and have a little control over some features. We were excited to watch the home as it went up.
Of course once we sold the townhome we were displaced and without a home while the new home was being constructed. Based on the word Lennar gave us we would close on June 26th. Since we sold the townhome on June 5th that would give us about 3 weeks where we would shack up with my mom. This was where the “fun” began.
While the home was being constructed we made a few trips to the community to meet with the builder and to fill out paperwork regarding the loan. On one trip the home seemed to be a long way from “closing” and I asked the supervisor if he thought he was still on track to close on the 26th. He responded “Oh yeah, shoot if this good weather keeps up we may close early”. With the house still having a lot of work that needed to be done it was difficult to believe that timeline, but I am obviously not a builder and so I leaned on the supervisor’s expertise.
The day finally came for the walkthrough. As you can imagine, my wife and I were excited to go and review our soon-to-be new home. I had recently been to the home and had a list of items that I wanted to ensure were completed while we reviewed the home. At this meeting there were 2 building supervisors present, my wife and I, plus our real estate agent team members.
When we arrived at home we learned that the electricity had not been turned on. Translation: there was no air conditioning on and it was in the dead of the humid South Carolina summer. As all the windows were closed in the home it was like an oven and it didn’t take long before we all were sweating. The Lennar representatives told us that we would go through the home with blue tape and mark every item that needed to be touched up or corrected. They also indicated that this would be our only chance at creating a “punch list” and that moving forward only items on the list would be worked on. So this was our only opportunity to find items that were not done correctly – during the middle of a work day, in a house with no air condition, during the heat of the summer, and with a scheduled hour for the meeting. As you can imagine, the conditions were not the best for the walkthrough.
We started in the garage and I started asking about things and marking things up. The supervisors told me that the garage was “still a work in progress” and that a lot of work still needed to be done. I thought to myself that it wasn’t really fair to tell us that this was our only chance to make a punch list, but then to turn around and say that this area was still “in progress”. What were we supposed to do other than just trust them? We couldn’t really call out items that technically were not through or finished. That was the first of several red flags throughout the failed process.
As we went through the house we found several items that were not as they should be. There were door casings with no paint at all, door casings with large splinters, several areas that should have caulk that did not have caulk (such as the bathroom sinks), a noticeable bend in the metal in the front door’s casing, thin and uneven paint throughout the house, a metal awning over the bay window that looked terribly crafted, a crawl space door that had sprayed foam through 2 of the 5 gaps in the wood, and the main thing we noticed was a pretty nice hump in the dining room floor and in the kitchen pantry closet that was along the same seam in the floor. The uneven floor signaled a foundation that wasn’t level and that really concerned us.
By the end of the first walkthrough everyone was completely soaked in sweat, hot, and we had gone through 2 and a half rolls of blue tape. Every room in the house literally had blue tape all over it. In short, the home was a long ways from being ready and there was still a lot of work to be done. The following week our real estate agent spoke with a representative from Lennar who guaranteed our real estate agent that “Your clients won’t close until they are 100% happy".
As any home buyer would do we hired a home inspection company to inspect the house. A week or so later we met the home inspector at the house to review his report. He had been there 3 hours inspecting the house by the time we arrived. The good news was that in order to inspect the house the electricity had to be turned on, which meant this time we wouldn’t leave soaked in sweat. The home inspector found several of the items that we had blue-taped but he also found several more items that we hadn’t. He indicated that the vertical seams in the outer trim work needed to be caulked, an item which I had already raised to the supervisor in the first walkthrough and that they told me didn’t need caulk. He also identified areas where the bay windows & fireplace met the roof where there was clearly exposed wood beneath the flared edges. The inspector pointed it out to us and said “If I can see that wood and you can see it then you know that moisture can enter as well as bugs”. Needless to say you don’t need any wood exposed to the elements. The exposed wood was due to a technique Lennar uses in scenarios where bay windows connect back to fascia boards near the roof. This exposed wood scenario was present in several areas of the house’s roof. And since the air condition was on the inspector was able to identify a whistling sound in the air conditioning. The whistling sound represented air either coming through or getting out of somewhere that it shouldn’t and it could result in an increased bill to heat or cool the home.
In the end the Home Inspector created a staggering 85 page report filled with images and lists of issues with the house. I’ve included several images from the report in this blog entry. While we were glad that the home inspector found these issues it didn’t make us feel any better about the home.
By this time the builder had reviewed our punch list and had also received the inspector’s 85 page report. We worked with Lennar to accommodate their request to push back the closing by a week. A week later, when I arrived to this walkthrough I saw the entire front door being removed and there were several vehicles at the home. When I entered the house I learned that we now had a new supervisor. I’m not sure if the old one was fired, transferred, or what happened, but we would be dealing with a new supervisor going forward. There was also a Lennar representative there who appeared to be the manager of the supervisors. He maintained his distance throughout the walkthrough, but I saw him through the windows outside of the house just walking around and shaking his head as if here were saying “No” when looking at the craftsmanship of the home.
In our initial conversations with the construction supervisors our real estate agent let them know that we shouldn’t have even done the 1st walk through when we did. She told them that the house wasn’t nearly in the shape it should have been for a walkthrough. The Lennar team seemed apologetic and the new supervisor seemed to recognize that he was thrown into a difficult situation. While we were there talking one of the supervisors told us “We really do want to deliver a quality product to you all”. He seemed sincere and at the sight of seeing the front door being replaced and then hearing the reassurance from the Lennar crew I felt somewhat better initially.
As we re-walked through the home we again put blue tape on areas that needed to be updated. There were still several of the same areas that needed work. We just, again, put tape back on the same areas where we previously put tape. At one point the new supervisor said that we should just stop the walkthrough and let them revisit the entire house themselves. It was as if he recognized all the general theme of the issues and knew the house wasn’t ready for a walkthrough. Though, after making that comment they continued walking through with us. It was a little odd.
Upon walking into the dining room area it was apparent that nothing had been done with the hump in the floor. This was one of our major concerns that we had voiced to them several times. We called it out to them and continued the re-walk through. When we got to the attic we still heard the AC whistling. We again cited that to them along with the areas outside the needed caulking + the exposed wood above the windows. On this walkthrough the garage doors were up and we were able to see that the “stud” boards that the garage door was bolted to were bowing inward toward the door.
At the end of walkthrough we were in the garage talking with the Lennar representatives and our real estate agents. This time the corporate guy or the supervisor of the construction managers joined us. We again expressed concern over the hump in the floor and the most senior guy piped up saying that the hump in the floor was normal. I questioned him about that and he said that the hump in the floor was within their “tolerance” and that they wouldn’t be doing anything about it. My thought was that if something is within your tolerance then we shouldn’t be able to see it with a naked eye. My wife then spoke up saying that it was unfortunate to hear that Lennar was essentially drawing the line and not going to do anything to make the floor right. Her comment apparently got to the guy’s ego a bit because he puffed his chest out and said started telling us that he had been building houses for over 18 years and that this kind of thing is expected. I laughed out loud at him because he took my wife’s comment personally and tried to tell us how much of a building legend he was. I had never seen this guy before. All I knew was that he showed up, stood around, and was on his cell phone a lot. He could have been our neighbor for all I knew. I guess he wanted instant credibility because he wore work boots. I asked him to get his level and let’s go look at the floor. We went back into the dining room and found that the wall was also bowed. The level we used was a 6 foot level and was long enough to get from one hump to the next so to me it didn’t accurately represent the hump in the floor. They again stated that they would work on the wall, but not the floor.
By the time walkthrough #3 got here we were 3 weeks past schedule on the house. The lender was forced to extend the interest “rate-lock” agreement for the 2nd time and it was costing Lennar money each time. I had also started a new job and had been gone for 10 days which gave the builder plenty of time to fix the items that remained. I figured with me being gone so long Lennar should have no excuse for not having the items taken care of.
This walkthrough was unlike any other and was odd from the onset. We again showed up with our real estate agents and it became very clear that the Lennar sales representative + the construction manager were rushing us through the walkthrough. Why did they want to rush us? We had a punch list and before even addressing all items in one room, the Lennar reps were saying “Ok, what’s in the next room?” For much of the walkthrough I was lagging behind actually spending time looking at the issues they were supposed to fix.
When we continuously called out the thin paint the Lennar sales representative told us that in a walkthrough home buyers are supposed to stand 5 feet away from a wall and look rather then get up close to the wall. This puzzled us. If were are going to make a significant investment in a home I don’t care if I lay down on my back and look upside down. If something is supposed to have paint on it, then it should have paint on it. This goes back to a conversation I had one evening with a painter, but more on that later.
By the time we had gotten upstairs we had noticed the hump still in the floor downstairs + newly scratched up wood in the den area. When the lady told my wife to stand 5 feet away from the wall to review the thin paint it kind of put a line in the sand. We just all stood there in this one room and had an awkward moment of silence. I asked the question “So you’ve known about the punch list for over a month now and there are still issues. Are you going to fix these issues?” At this point the construction manager responded “The house is what it is and we are not making any more updates” and that essentially sealed the deal. At this point we were half-way through the walkthrough and we knew where we were headed. Though we continued walking through the rest of the house.
As we continued upstairs to the 3rd floor the building supervisor accused my wife of “creating new items” that were not on the initial punch list. As you may imagine that comment didn’t go over well. My wife responded “That’s interesting because I have video of all the items from both previous walkthroughs and if you want me to go downstairs and get my phone I can show you the video.” The supervisor responded “No you don’t have to do that” because he knew he’d been caught in a lie. After being pegged the supervisor commented, with a voice of frustration “I can’t be here all day watching people, I have other projects going on as well”. It seems like Lennar either has their supervisors on too many projects or that this guy didn’t really care about providing us a quality home.
As we reached the outside of the house I asked the supervisor about the mud that was on the fascia board above the garage. I called this out to them on the very first walkthrough over a month ago. The supervisor said they weren’t able to get it off. While we were going through the walkthrough a painter had arrived. The painter was Hispanic and I asked him in Spanish if it was possible to get the mud off. He went and grabbed his ladder, climbed it, and took 3 minutes to wipe the mud off. It was that simple. This action essentially meant that in 2 weeks’ time the supervisor hadn’t even attempted to wipe the mud off or had anyone see about it and then lied about it. That was at least 2 lies within an hour from the Lennar crew.
At the “end” of the walkthrough the supervisor asked me “Well what do you think?” What I thought was that the fact that they rushed us through the walkthrough, told us to stand 5 feet away from walls, got caught in multiple lies, and didn’t seem to care about the things that concerned us represented a surface level signal to a much more deeply rooted problem. And that problem was that Lennar wasn’t serious about not closing until we were happy and they weren’t serious about fixing the house. Ultimately they Lennar team knew we wouldn’t buy the house with the issues it had and they also knew they weren’t going to fix them. Consequently any time they spent with us was wasted time and wasted money. It was as if they wanted to hurry and get us through the process so they could start over a new buyer.
By this point in time we had already put down earnest money on the house and even transferred the down payment to the lawyer’s office. We were supposed to do the walkthrough in the morning, sign a release accepting the condition of the house, and close on the home the next day. It was down to the wire. We left without signing papers and told the Lennar reps we needed to think about some things. Of course everyone knew what was happening. The Lennar reps told our agents that they would refund us back the earnest money should we decide to withdraw the offer. This was a sign that they knew they were in the wrong.
We thought long and hard about the home. It was a nice floor plan, in a nice area, and a seemingly nice community in the making. However, we just didn’t feel good about things. You know that uneasy feeling you get in your stomach that’s always an indicator that you’re fixing to mess up… yeah that’s the one we had. The main things that led to our decision to withdraw were the poor quality home (the hump in the floor being number one), Lennar personnel rushing us through the walkthrough, and also getting mixed messages from Lennar throughout the process. They didn’t do a good job at building credibility and good will with us throughout the process.
At least for us, when considering making a large investment such as this, we wanted to feel good about it and have a sense of trust in the company with which we’d be doing business. We didn’t have that feeling and felt that we’d lost faith in Lennar by the time we got to the end of the process. As you just read it had not been easy to get the builder to take care of the items they guaranteed us they would take care of before buying the house… so needless to say, we didn’t have much faith in them coming back to fix things after they had our money.
I will give Lennar credit on the refund. They did refund us the earnest money we had put down on the house. By their paper work, which was heavily slanted towards them, they didn’t have to technically give us our money back. Though, I feel like they knew the house was not quality and thus they instantly agreed to refund us the earnest money. This was one of the few areas in which I’ll say they did right by us.
While my mom was a flexible and gracious host (thanks mom!), her home is about 50 miles from where we planned to live and where my wife works. The logistics were difficult to manage in this stressful time, so we decided to rent an apartment closer to the area we hope to live. As we looked for apartments we visited 3 apartment complexes that were brand new and still being built. This area of town is rapidly growing and thus there are houses, communities, and apartments going up everywhere. As my wife and I visited these apartment complexes I still had the flaws in the home we just backed out of in my mind. As we walked around I wasn’t so much paying the apartment representative attention as I was more so examining door casings, hardiplank implementations, observing where there was and wasn’t caulk, paint consistency, and the overall quality and craftsmanship of the buildings. And as you would imagine, there were things that were done differently than what we had just experienced with Lennar. For example, the caulking of vertical seams of the hardiplank, the same areas that the Lennar builders had just told us that didn’t need caulk. There also were no whistling air conditions, dents in door casings, door casings left completely without paint, paint in the carpet, stair “skirt” boards with dents in them, etc. The list could go on, but the point is that the quality was much better in the apartments we were reviewing than the house we’d just backed out of. After the apartment reviews I knew we had made the right the decision even though it was going to cause us more stress in the short term.
During this process we incurred several costs. We had to pay for the home inspection, movers, I’m still paying on the storage, we had nice gas tabs for our commutes, now we’re paying on an apartment, and the major cost was the inconvenience in time. Rescheduling furniture deliveries with multiple furniture companies, with movers, and with the internet installer all added up to make this a “fun” process.
The experience was unfortunate for both my wife and I and I believe for Lennar as well. We really did like the community, the floor plan, the lot, and the area of town. I believe that Lennar knew the specific house wasn’t well managed from the start and they knew the hump in the floor was an item they weren’t willing to fix because it would eat into their profit margins. I think once they recognized that we wanted something structurally updated with the house they just wanted us to hurry and withdraw our offer because they knew they weren’t going to get down to the foundation and fix it. The longer they kept us around the more money they were losing. In taking this stance they showed their true colors and literally left money on the table. I’m sure they will sell the house, but I’m also sure that house will have problems down the road.
So the process has been unpleasant, but tucked away in the frustrations and disappointments are great lessons to be learned. We learned what “problem areas” to look for when buying a house. We learned the signals and body language from home builders when things aren’t quite right. We learned about the core principals, ethics, and organizational character with which Lennar operates. We learned more about the house buying process in general and are better off for it in the long run. It was like a 3 month education on house buying. I would rather be displaced and incur stress in the short term in exchange for having a problematic house in the long run. Sure it’s not fun, but it would be even worse a few years from now if we had purchased that house.
The Lennar reps statement of “You won’t close until you’re 100% happy” still holds true and it is true because we will close on another house, with a different builder, in a community just up the road when we are 100% happy.
Well as some of you may or may not know, on the comeback tour to Sweden Mario Donato accompanied me to vacation and to share his O-line knowledge with some of our guys on the team. We scheduled our flights to leave on the same day, but weren't able to fly on the same planes. So Mario flew out earlier than I did and went through Newark and I flew out 7 hours later and went through Memphis. We both went through Amsterdam and Mario got to Sweden 3 hours before I did because he had a long layover and I didn't. Mario met Conny, the team man manager, and they got some lunch and waited on me to land. While in Amsterdam I saw a serious Euromullet and I mean serious. On the flight from Amsterdam to Stockholm some girl was getting sick towards the end of the flight so that was nice, but all in all I made it and all of my luggage made it too so that was a relief. Upon entering Stockholm they didn't even stamp my passport so I hope this won't pose a problem when I try to exit or else they may ban me from Scandinavia. I think there is a new rule that states that you only have to get your passport stamped when you enter into the EU which I did in Amsterdam.
When we first got to the clubhouse Rauge came over and we went directly to lift weights and this is when Mario got his first Scandinavian sauna experience. After that we went to the Centrum and got some food, which I did order in Swedish. You thought I had forgotten huh...don't trip. Then we just came back and hung out for a bit and went to sleep as we were and still are jet lagging a bit. It does get dark here now, but doesn't stay dark for long as the sun comes up very early and sets at like 11.
On the next day we went early and ran on the trails here in the forests. Mario is making me run like 3 miles everyday and trying to kill me with it. The cooler air over here made it tough to adjust to at first. By the way it's not half as humid over here for all you people sweating while you read this. They have really nice paved trails that go on for ever so we run everyday. We went back and lifted again and need I write that, yes, we threw loylu in the sauna. Around mid-day we went to the lake that has a beach over here. The sun was out and so were the people. Rauge said that had been raining here a lot so that everyone would be out and excited about the sun. Yes, we did throw football out there and did a few " accidental " overthrows that always seem to occur when you throw football on the beach. I did happen to notice a few different things while at the beach. I saw a man wearing a thong, which was an unpleasant site as well as some females laying out topless. They just let all the little kids run around naked on the beach as well.
After that we went downtown and met with Kimi, my center from last year in Turku. He was visiting Stockholm and he also brought the 2 Americans that are playing with the Trojans this year. I guess if they would have brought Marlon and I last year then we wouldn't have been banned from the country now. Go figure, but the guys said that there was no passport control on the boats so maybe I'll dip back over to Finland to roam the streets of Turku again. The guys said that they are undefeated and looking to go back to back again this year so hopefully they will. The guys seemed nice and I believe they were from Ohio and Indiana. The Qb over there this year has a web page that's pretty similar to mine from last year, at least format wise. His page is www.qbdietz.com if you care to compare it with my old one. I stole a picture off his site of him, myself, and Kimi. You can see Kimi checking out a female passing by just look at his eyes.
Yes you see the arms have gotten a little bigger. That picture is taken in downtown Stockholm right outside of a Burger King that is kind of underground. There is usually a Michael Jackson impersonator back there dancing near the windows that you see behind us. One day this guy dance for like 3 straight hours. So after going downtown we headed back to Tyreso.
When we got back to Tyreso we got in touch with Hasse, my center here, and he invited us to go barbeque by this lake. Well we made one stop at the grocery store and then that was it. We headed out to the lake and we ended up grilling out on these huge rocks right by this beautiful lake. I mean it looked like one of those post cards. The lake was surrounded by these really green trees which made for a good reflection and a pretty scenery. We stayed out there forever and it was cool and pleasant. Mario was getting to know Hasse and they did the lineman bonding thing.
On Friday we did the running and lifting and then just chilled out because the first two days were so packed. Up until Saturday I didn't have my phone so it was tough contacting people other than the guys on the internet. We were on the list to get in VIP at this one place, but we didn't go because it was too much of a hassle and because we are too tight with our dinero.
Now Saturday was a totally different story. We woke up and ran...(again) and then came back and hung out some more. We went big time grocery shopping and Mario was getting all hype about all the different spices and all that they have here that you can't find at home. We messed around until it was time to go out and Ilija came and picked us up and we headed downtown. We went by his dad's restaurant and got hook ups while 2 drunk guys were doing some USA hating in my ear, but it was funny because I was just speaking slang English so they would have to keep asking me what I was saying. They got so drunk that the bar tender wouldn't serve them anymore. We picked up Ilija's cousin and then headed down to Cafe Opera which is the most hype, high roller, spot in Stockholm. I don't know if there are words to describe how much fun we had out that night so I won't even try to elaborate. Of course I acted the fool and Mario and Ilija got a good laugh out of it, but it was Mario's first time in Stockholm and we rolled up big timing so we had to represent right. It's a good thing I didn't have my camera with me in there because if I did I would have pictures of hotties on this page until it filled up my server. Digits.
So on Sunday we had 2 practices. The guys have been off for around 3 to 4 weeks so it was good to get back in the swing of things. It started raining so that sucked. We had the first practice then we all went to the Centrum to eat lunch. When we got to the Centrum and the guy saw my face I didn't even have to speak because he knew what I always order......thats right...en baconburagare inge lök och pomfrites med cola light....can you guess it. Then we all came back to the clubhouse for a bit and watched some film on teams and stuff. We then went back for the second practice and it was a bit longer, but I feel that we got a lot done. Mario was helping the lineman out. I think they like that he's here because he can show them a thing or two. After practice we came up showered, ate, and are now currently chillin.
This whole weekend there has been something strange going on in Stockholm. They have been having a gay pride festival. They had a parade and all. I didn't see this spectacle, but I heard it was crazy and that even the cops at the event were gay. So yes I am getting cultured if you want to call it that...haha. So for now things are ok. Mario is making me run a lot and he is also cooking a pretty good bit too so its good to have him around. We play Stockholm next week in an away game. Stockholm is like the #2 team in the league so it will be a tough game and will be played in downtown Stockholm.
I have included some random pictures for you to look at. I would have more pics, but my cousin Daivd ( App State grad ) can't figure out how to resize photos so that they can be emailed and until he does we won't have pictures of the terrible field at Bergshamra that we played on.
My bus stop where I live